(UPDATED) Problems with the Infinix Hot Note X551

Update 2: How to Upgrade your Infinix Hot Note X551 to Android 5.1 Lollipop

UPDATE 1: 

These problems below have since been addressed. The issues that have been handled are as follows:

  1. Battery heats a little while charging because of “Super Fast Charge” Mode. This is normal. You’re advised not to use your device while it is on charging.
  2. User Interface – I doubt this can be changed. This is only my problem.
  3. Installing Apps on SD – I hope the System Update for the Hot Note which has been sent recently can solve this.
  4. Font – There are Apps on Google Play to change Font.
  5. Ultra-Power Saving Mode – Mmmh. The System Update maybe….

Anyway read-on.

ORIGINAL:

This is a quick complain about the Infinix Hot Note. These are problems according to me. My Problems. Don’t get this post wrong.

Buy phone

I have been using the device for a week now and even did a full review over here.

I’m not saying it is a bad phone. It is an awesome device. In fact it beats all phones currently under 15K. I could even say under 20K. I don’t know. However I have some few things to complain about:

  • Battery heating while charging.
    This phone has the best battery I have used on a phone. 4000mAh is really really good. However I noted this: The phone heats up while charging. When you plug in your phone to the humongous charger (The charger is big. Seriously), you will notice that the phone will get hot while charging. Whether on or off, it still heats up and can be kind of scary. The heating lasts up to around 85%.When the phone is 85% charged, the heating reduces and charging continues normally. Maybe this happens only with my device. I use the charger that came with the phone. I charge it directly on the normal power sockets or on power surge protected extensions. But it still happens. If you are experiencing the same issue kindly share.I am happy, however, with the battery life. It lasts and lasts and lasts.

 

  • User Interface
    I had already mentioned this on my Full Review Post. And some people laughed. Why now?Anyway, I have realised some people are in love with the device’s interface. Okay I’m cool with it if you’re. I just have to complain: What’s with the White?This isn’t much a problem anymore.

 

  • Installing Apps on SD card
    No matter how many times I change my preferences to phone storage, the phone continually writes on the SD card. Everything is taken to the SD card yet the phone has 16GB internal storage? Why? Infinix should do something about this.

 

  • Font
    This too kills me. The font. Anybody else hating the font?

 

  • Ultra Power Saving Mode
    I am never using this power saving mode. Yes it works well. Changes everything to black and white to save power but after that I have to sign in to all my apps as their data has been cleared! I also have to reset default launchers and other apps as they’ve also been cleared. What’s with that Infinix?

Okay those are the problems I am facing. My Problems. Do you face the same or is it just me? Tell me in the comment boxes below.

This phone is on my list of “Best Phones Under 10K” (and also 20K). @InfinixKenya shaking up the market.

78 COMMENTS

  1. my phone went off n now i cant view anything and it has a line of red and green displayed on the black screen.how can i solve this problem

  2. My infinix Hot3 phone charges but does not keep power at all it switches itself off even when battery charge if over 80%. What could be wrong?

  3. Comment:my infinix hot note has problems in installing instagram. I thought it was problems with play store but I have gone through all the processes to solve play store issues but still It can’t install instagram. all other apps can be installed normally. plz may you help me if there is a way.

  4. plz i have an issue with the front camera of my infinix hot note ,whenever i open d camera icon d switching icon dat will switch d back camera to d front camera disappears .Plz wat can i do and have upgraded d phone

  5. How do you know which SIM is receiving A CALL ON INFINIX X551..whne receiving a call you cant tell if its receiving via SIM 1 OR SIM2.. THE screen is just blank

  6. Please sir, i mistakenly deleted my phone infinix hot note in built fast charging installation, since then I had been experience serious slow charging. Please sir, how can i reinstall this installation back?

  7. Comment: my power off key ends my call anytime I soft press it. my inadvertently mode doesn’t work anymore so I tend to use the power off key. it used to b working perfectly but now doesn’t. I need help on this please..

  8. Help please, the *,0 and # on my infinix dialpad are not working.
    In fact, the caplock (shiftkey),z,x,c,v,b,n,m and cancel pad on my swiftkey keybaord are not working. But wen i switched to the AOSP keyboard, it is working. And I don’t like d AOSP keyboard. Pls wot should I do? Thanks a lot.

  9. Pls help me.but infinix 2,reboot and also work slow somtims n stop working…it also tells me my app can not run pls wats d problem..

  10. Comment:pls I have a new infinix hot note but when I insect any sim card in it does not show except mtn sim cards please can you help me

  11. Comment:hi dickson.,i ve an infinix x551 which jst went off and failed to restart.it dsnt charge, nor even display its light.what could b the problem.,again bfore i tried to use a selfie stick bt could nt function.kindly help.

  12. Hi, my infinix hot note×551 just went off, I tried to reboot but can’t power on.Can’t charge. What could be the problem

  13. I switched on my phone and realized that most of my apps have disappeared, including my play store, Google Apps, Facebook, WhatsApp and many others.I can still see traces both on my file manager and flash share but they don’t open.. Please someone help

  14. I have an infinix hot note x551 it hungs alot,shuts and restarts itself.it says android startin the it counts to 94 of 112 then hungs again.please help

  15. Hi Dickson, my infinix hot note fell down the screen is blank. Its one Week now. The alarm still sets off it means its still working on the background. I charged after 3 days since it fell but nothing.the screen is still blank. What cold be wrong and how can the Problem be fixed? TIA..

  16. Hello Dickson. Been googling all day and night about infinity hot note problems and came across your article.

    Bought my hot note at Garden city mall four days ago. I didn’t try installing instagram immediately… Yesterday when I did… I kept getting an error 504 message… Cannot download. What could be the problem.

    I’ve tried rebooting several times no hopes. What can I do…. What so I press… What do I upgrade… What do I do. Kindly assist.

    Distressed,
    Christy.

  17. Please I need help I just bought my infinix hot note and it given me problems
    1. I can’t use it save pictures from facebook and whatsapp .
    2. When I bluetooth songs it can’t play

  18. i need help my infinix hot note x551 just fell into water but it didnt fully enter,its been turng itself on but it reaches infinix only and doesnt turn on,i kept it in rice but no change yet,need help if anyone occured this problem

    • That happened to me just last night o.. I was so worried.. Press the Poeer button and volume down button for hard reboot.. For like 1min or so.. To you see factory mide settings and go down to reboot.. Mine worked.. But it can super charge fast anymore shaa

  19. Hi,

    My charging port has been fixed like twice and now its not working again. Do you by any chance know where I can go buy for myself and take it to someone to fix it?

    Thanks

  20. My infinix hot note has the issue of data, it off and on even when there’s full network, what is the problem please I need help, it suddenly start.

  21. I have serious problem with my Infinite Note battery..it keeps going off. Sometimes for a week before the charging can respond …the battery just went dead again….this was when I have about 47% battery life on ..please help me…what is wrong…?

  22. each time i try downloading an app i.e MATELINE , it gives me an error message :error code -504 during installation.

  23. I have a strange problem, suddenly I failed to download any pic, video or audio from whats-app application. Always gives me “the download was unable to complete, please try again later”. At the same time, I have no connection problem or even space too. Sometimes, when I restart my phone it works probably for a while, then go back to the previous message.
    NB: my college have the same problem too.

  24. Hey Dickson Otieno, I have problem with my hot note. It seems like when i am playing game like “Gunship Battle” when I tilt the phone upward or downward it doesn’t move up or down. Going left or right is fine but up and down seems to have a problem. Is it because of sensor problem? or the phone doesn’t support such moves.

  25. i recently entered my infinix in test mode now i was wondering how do i remove the battery bkoz i must to start up my fon again

  26. Am running the latest software Update but I have issues with audio…there is a slight glitch with the caller ringtone and also with alarms… Has anybody else noticed this.

  27. My phone doesn’t want to finish the update and write failed to update !! I deleted konga and when i noticed this i downloaded it and started to download the update but it doesn’t finish .. What’s the problem??

  28. My infinix hot note keep showing anti inadvertently mode. It will remove only when I put my tongue at the top of the phone. Please how can I off the mode. Permanently.

  29. hi
    i want to buy infinix hot note x551
    you use it for some time right?
    i want to ask you what is your opinion about it?
    please help me.

  30. hi.. i have rooted my hot note before then unrooted it but now i cant do the system update anymore.. i get error no file_contextsthis is for infinix x551, this is a “MTK”.. i need help

    • The Hot Note doesn’t have a notification light. The ‘light’ on the front only works as a sensor for switching on/off the screen during calls or when Inadvertent mode is enabled.

  31. another problem is when someone calls you while the phone is in the pocket it is received automatically without clicking the receiving mode on the screen OR when u click anywhere on the screen it receives…..help me guys have gone to the settings and no help or solution

  32. another problem is when someone calls you while the phone is in the pocket it is received automatically without clicking the receiving mode on the screen OR when u click anywhere on the screen it receives…..help me guys have gone to the settings and no help or solution

  33. have you found the home option for switching launchers?i’ve looked n there doesn’t seem to be one. If u hav give me some tips pliz

    • Hi Cynthia. I think you should do this if you have many launchers installed:
      Go to settings–>>Apps–>>Swipe to All applications—>>Scroll down to App called “Launcher”–>.Select it—>> Scroll down and clear defaults.

      Now try going home directly to select a default launcher. Hope this works.

      If it doesn’t then clear defaults of all other launchers you might have installed.

  34. have you found the home option for switching launchers?i’ve looked n there doesn’t seem to be one. If u hav give me some tips pliz

    • Hi Cynthia. I think you should do this if you have many launchers installed:
      Go to settings–>>Apps–>>Swipe to All applications—>>Scroll down to App called “Launcher”–>.Select it—>> Scroll down and clear defaults.

      Now try going home directly to select a default launcher. Hope this works.

      If it doesn’t then clear defaults of all other launchers you might have installed.

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