KCB Bank has emerged as the top winner in the 2024 Kenya Bankers Association (KBA) Customer Satisfaction Survey, securing two prestigious awards: Best Overall Bank and Best Bank in Customer Experience in Tier I.
The accolades recognize KCB’s commitment to delivering an exceptional banking experience, reinforcing its position as Kenya’s most customer-centric financial institution.
Commitment to Customer Excellence
Commenting on the recognition, Micheu Njiru, KCB Director of Customer Excellence, emphasized that the awards are a testament to the bank’s unwavering focus on improving customer experience.
“We are honoured to receive these distinguished awards, which reflect our dedication to supporting customers throughout their financial journey. Our goal is to ensure every interaction with KCB is seamless, convenient, and satisfying,” said Njiru.
Recognizing Customer-Centric Banking
The KBA Annual Awards celebrate banks that prioritize customer satisfaction by ensuring accessibility and service excellence while also identifying areas for improvement. KCB’s achievement in these categories highlights the institution’s efforts in implementing innovative solutions to enhance customer engagement.
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