- Carrefour becomes the first retailer in Kenya to introduce 24/7 grocery delivery services.
- The service is available in Nairobi, Diani, and Nyali, allowing customers to order from 9:00 p.m. to 8:00 a.m. at no extra cost.
- Orders can be placed via the Carrefour app, with deliveries made within 60 to 90 minutes.
Carrefour, operated in Kenya by Majid Al Futtaim, has announced the launch of its 24/7 grocery delivery service, making it the first retailer in the country to provide round-the-clock delivery. This new offering caters to the increasing demand for late-night and early-morning deliveries, allowing customers to access over 15,000 products without additional fees.
The service, available in Nairobi, Diani, and Nyali, aims to enhance accessibility and convenience, addressing the needs of night-shift workers, parents with young children, and anyone requiring essentials outside traditional shopping hours.
Seamless Ordering and Fast Delivery
Customers can place orders through the Carrefour mobile app, and deliveries will be completed within 60 to 90 minutes. This eliminates the hassle of late-night shopping trips and offers unparalleled convenience at no additional cost.
Christophe Orcet, Regional Director – East Africa, Majid Al Futtaim Retail, stated:
“At Majid Al Futtaim, we are committed to innovating to meet our customers’ evolving needs. We recognize the increasing demand for convenience in today’s fast-paced world, requiring brands to offer seamless digital experiences. Carrefour’s 24/7 delivery service is launched in response to high demand for late-night delivery options and is a testament to our commitment to providing convenient, on-demand access to a wide range of products at affordable prices.”
Carrefour’s Expanding Digital Footprint
Since its e-commerce launch in 2020, Carrefour has significantly grown its online presence. The app now features smart tools like:
- ‘Wishlist’ – allowing customers to save items for future purchases.
- ‘Buy Again’ tab – a customer-favorite for quick reordering.
- Enhanced checkout process – enabling users to add extra items to their cart without leaving the checkout page.
In 2024, the Carrefour app received multiple industry accolades, including the “Best Mobile Initiative Award” at eCommerce Day East Africa, reinforcing its position as a leader in digital retail innovation.
What This Means for Kenyan Shoppers
The introduction of 24/7 grocery delivery signifies a major shift in Kenya’s retail sector. As consumer habits evolve, the demand for on-demand, digital-first shopping experiences continues to grow. Carrefour’s latest move not only sets a new industry standard but also underscores its commitment to convenience, affordability, and technological advancement.
Shoppers in Nairobi, Diani, and Nyali can now enjoy greater flexibility, knowing their groceries are just a tap away—anytime, day or night.
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