Vivo Kenya is back at it again, and this time, it’s all about saying thank you to their loyal fans. As part of this year’s Customer Service Week, the smartphone brand is treating users to a week-long celebration packed with freebies, discounts, and plenty of good vibes.
“It’s Customer Service Week — and we’re celebrating YOU!” reads Vivo Kenya’s cheerful announcement. And true to their word, they’ve rolled out a handful of goodies for anyone rocking a Vivo phone.
Here’s what’s on offer this week:
- Free phone check-up and software upgrades
- Free device sterilization and labour
- Discounts on spare parts for select models
- Free film and cellphone covers
- Friendly experts ready to assist all week long
All this is happening across Vivo’s official service centers, from Nairobi to Nakuru, Mombasa, Kisumu, Meru, and Eldoret. You can walk in or call their customer lines (0740 888 666 or 0800 721 136) to find out more.
What makes this even more impressive is that while about ten smartphone brands now have an official presence in Kenya, including Samsung, Xiaomi, OPPO, TECNO, Infinix, iTel, and Realme, Vivo stands out as the only one actually rewarding customers with tangible freebies and treats during customer service week.
Sure, Samsung has wished its customers a happy Customer Service Week, but Vivo is the one showing it. And honestly, that’s the kind of energy we love to see from a brand that’s pushing to become a household name in Kenya.
This isn’t the first time Vivo has gone all out either. They’ve been marking Customer Service Week with similar initiatives for the past few years, steadily building a reputation for genuinely caring about their users beyond just selling phones.
Here’s hoping they keep this tradition going, because in a world full of software updates and spec wars, a little human touch (and a free screen protector) could go a long way.
