We noticed this back in October. And I inquired about it through a phone call. They told me, “That is not true”. And that everything is okay.
But it is February and this is not acceptable StarTimes. It is theft.
Now I wish we kept all the screenshots. But I have the December and January Payments.
On December 29th, we paid for a new month’s Basic subscription. I called on this day to complain that the subscription had expired way before time. Nothing was addressed.
On January 24th, two days after expiry, we paid for another month’s subscription. I was angry they had cut off a week on our subscription. That evening the Helpline was busy, and no one talked to them.
Today, February 17th, the subscription has expired. This is cutting one week off our subscription.
How does this work StarTimes? And it is not just me. I have found some tweets of people complaining.
@StarTimesKenya my subscription is expiring way before the right time,why?ata kama ni siku mbili ni yangu ave paid for it. nkt
— Wa Nyaguthii™ (@DennohDope) October 26, 2016
Seems this started a long time ago.
@StarTimesKenya Hey, why have you suspended SC 02102101400 before 30 days have elapsed. Subscription was on 30th August
— Martin Rota (@_MartinRota) September 22, 2016
How and why does a company do this to people?
@StarTimesKenya 01801738896 u guys disconnected before the two months free subscription were over
— wambui wanjiku (@thsgalliz) September 4, 2016
The only time I ever complained about StarTimes was on an issue of signal, customer care service and reception of certain channels. They came and helped me out after complaining for a week.
It is not right for a company to do this to its customers.