SWVL says its fully back with new ‘innovations’ for Kenyan market

SWVL Kenya has today announced it has resumed its regular commuter services across Nairobi City, with the aim of scaling up operations across the country. The announcement comes in light of the company’s recent additions: SWVL Carpool, and SWVL Travel. According to SWVL, this is part of the company’s strategic agenda to meet the needs of the every day commuter which have evolved as Kenya transitions into a ‘new normal’.

“During the pandemic period, we took our time to analyse the patterns and needs of commuters. We identified the areas of change and have used the information to advise our new innovations and the decision to fully restart our regular rides service across the city. Our aim is to ensure that we provide a service for every kind of commuter in the country”, said Dip Patel, the General Manager for Swvl in Kenya. 

Swvl had reduced the number of routes covered by its regular rides service at the onset of the coronavirus pandemic, owing to the low number of regular commuters within the capital city at the time. The service had become popular with commuters since it launched in February 2019. The company’s regular commuter services will now be available across Nairobi.

Swvl Carpool and Swvl Travel launched late last year:

1. The Swvl Travel service operates round trips to and from six towns in Kenya, namely Nakuru, Nyeri, Eldoret, Kisumu, Kisii and Mombasa. It has become popular with travellers to any of the six destinations available.
2. Swvl Carpool allows commuters to split the fare of a car with their fellow rider. All services will continue to operate on fixed routes, fixed prices and timings using Swvl’s existing app. 

“We will continue to collaborate with existing players in the industry to come together and create an efficient system supported by our technology. Anyone with the necessary documentation is free to approach us and once taken through the verification and onboarding process can operate via our platform”, said Dip Patel.

The company says that they will operate as per the guidelines from the Ministry of Health, observing the capacity restrictions in place, and that all suppliers on the platform will have the required documents and licenses. The services are all available via the Swvl app.