Safaricom has announced that Sylvia Mulinge, the Chief Consumer Business Officer, is leaving the company. Her last working day will be 30th September 2022. She has been working with the company for the last 6 years in different capacities.

She had been Safaricom’s General Manager Enterprise Business Unit and Director Consumer Business Unit, before assuming the role of Chief Customer Officer in 2018. In 2021, she became the Chief Consumer Business Officer.

The company says she was instrumental in two key areas: Enterprise and Fixed Data.

Techweez has reported that she’ll be joining MTN Uganda as CEO.

Message from Safaricom CEO:

I would like to announce that our Chief Consumer Business Officer, Sylvia Mulinge, will be leaving the company to take up a new role outside Safaricom. Her last working day is 30th September 2022.

Sylvia joined Safaricom in 2006 and has held various senior roles including General Manager Enterprise Business Unit and Director Consumer Business Unit, before assuming the role of Chief Customer Officer in 2018. In July 2021, she took up the role of Chief Consumer Business Officer.

She has been an Executive Committee member (EXCO) for the last 9 years, where she has offered leadership and been part of many of Safaricom’s successes. More recently, she has been instrumental in steering the agile transformation of the commercial units.

She is instrumental in setting up two key businesses in Safaricom; Enterprise and Fixed Data.

A champion of Digital Transformation, Sylvia is a purpose-led and impact driven business leader. She has lived the Safaricom Purpose of Transforming Lives of our customers using technology as an enabler of positive change.

As she embarks on the next phase of her career, I would like to congratulate Sylvia and thank her for her leadership and contribution to Safaricom over the years.