Airtel Kenya Refunds Transaction Fees as Airtime in New Campaign

Airtel Money Kenya is running a campaign dubbed ‘Rudishiwa Transaction Fee Campaign’, an initiative set to excite the mobile money landscape in Kenya. This campaign promises to refund Airtel Money customers the withdrawal transaction fees incurred, directly as Airtime. It is a move that will see customers enjoying more value and convenience in their everyday transactions.

Under this campaign, customers withdrawing as little as KES 50 from any Airtel Money agent across the country will receive a refund equivalent to their transaction fees. This offer applies to all withdrawal amounts up to a daily limit of KES 250,000. For instance, a customer who withdraws KES 1,000, which usually incurs a transaction fee of KES 25, will now receive the same amount as Airtime. This Airtime can be utilized for a range of services including airtime purchases, data bundles, or SMS, offering customers a unique blend of flexibility and value.

The ‘Rudishiwa Transaction Fee Campaign’ is a testament to Airtel Kenya’s continued efforts in delivering customer-centric solutions. Ashish Malhotra, Managing Director of Airtel Networks Kenya Limited, remarked during the campaign launch, “The introduction of the ‘Rudishiwa Transaction Fee Campaign’ is a step forward in our commitment to creating products and services that meet the diverse payment needs of our users. We understand the critical role of cash in daily transactions for Kenyans, and this campaign is tailored to not only help them save money but also to keep them connected.”

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Aligning with the company’s vision of offering affordable and convenient products and services, this campaign is poised to significantly impact the mobile money market in Kenya. Anne Kinuthia-Otieno, Managing Director of Airtel Money Kenya, further emphasized the company’s focus on customer satisfaction. “At Airtel Money, we place our customers at the heart of everything we do. The Rudishiwa Transaction Fee Campaign is a clear demonstration of our commitment to providing mobile money transactions that are not just cost-effective and efficient, but also exceptionally beneficial for our customers,” she said.

Airtel customers interested in benefiting from the ‘Rudishiwa Transaction Fee Campaign’ can visit any Airtel Money agent nationwide. They can also dial *334# or use the Airtel App to get started, ensuring that the process is as straightforward as it is rewarding. This campaign is set to redefine the mobile money experience in Kenya, underscoring Airtel’s position as a leader in innovative financial solutions.


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