How to Get a Safaricom eSIM Without Visiting a Physical Store

Safaricom now allows users to switch to an eSIM without needing to visit a physical store, providing a streamlined digital activation process. Here’s a detailed guide on how to activate your Safaricom eSIM right from your phone, along with key points you should know about compatibility, activation costs, and additional features.

What You Need to Know Before You Begin

An eSIM (embedded SIM) allows you to use a mobile plan without a physical SIM card. However, your phone must be eSIM-ready for this activation process to work. If your device isn’t compatible, you’ll see a “Your device is not eSIM compatible” notification under the Request eSIM section of the MySafaricom app.

Step-by-Step Guide to Activate Your Safaricom eSIM

Step 1: Open the MySafaricom App

Start by opening the MySafaricom app on your smartphone. Ensure that the app is updated to the latest version, or download it from the App Store (iOS) or Google Play Store (Android) if you haven’t already.

Step 2: Access the Account Section

In the app, tap on the Account icon located at the bottom right corner of the screen to access account options.

Step 3: Select ‘Request eSIM’

From the menu, locate and tap on Request eSIM. If your phone is eSIM compatible, you can proceed. However, if not, you’ll be notified that your device doesn’t support eSIM functionality.

Step 4: Verify Your Email Address

Safaricom will send your eSIM information to your email, including a QR code. This QR code is essential for installing the eSIM on your device, so ensure your email address is correct.

Step 5: Authenticate Using Your M-Pesa PIN

Complete the request by authenticating with your M-Pesa PIN, which secures the activation.

Pricing Details for eSIM Activation

• New Line Activation: KES 250
• Prepaid Customers: KES 150 for switching from a physical SIM to an eSIM.
• Postpaid Customers: Free of charge.

Step 6: Check Your Email and Install the eSIM

After completing the steps, check your email for the eSIM details and the QR code Safaricom has sent. To activate, simply scan the QR code with your phone’s camera or via the settings in your device’s cellular options.

Key Points About the Safaricom eSIM

1. Once Activated, Your Physical SIM Will Cease to Operate: Your account will be transferred to the eSIM, rendering your physical SIM inactive.
2. eSIM Functionality Matches Physical SIM: The eSIM works just like a physical SIM, allowing you to call, text, and use mobile data as usual.
3. Multiple eSIM Profiles: You can store multiple eSIM profiles on your device and switch between different plans if desired, making it convenient for travel or managing various numbers.
4. Roaming and Remote Activation: If you’re roaming and want to activate your Safaricom eSIM from abroad, you can contact Safaricom via email at customercare@safaricom.co.ke or advantage@safaricom.co.ke to facilitate remote activation.

By following these steps, you can easily switch to a Safaricom eSIM without leaving your home. The eSIM provides all the features of a physical SIM and more, including multiple profile options for managing different lines.