Just last week, we shared the good news that Faiba Home Plus made high-speed fibre internet much more affordable by introducing new entry-level packages starting at just KES 3,000 per month. If you thought JTL was done shaking up the market, think again.
With the FIFA World Cup season in full swing, Faiba has launched a massive, limited-time promotion dubbed “GAME LIVE!” aimed at ensuring your live streams don’t buffer when your favourite team is on the attack. Under this new campaign, Faiba is offering free, immediate package upgrades to both its Home and Business fixed internet subscribers.
If you are a Faiba customer, here is everything you need to know about this offer and how to claim your free speed boost.
Free Faiba Home and Business upgrade to the next package
Faiba is giving you a taste of the fast lane without asking for an extra shilling. If you opt into the promotion, Faiba will instantly upgrade you to the immediate next package tier above your current active plan for free.
For instance, if you recently signed up for the KES 3,000 entry-level plan, this offer will bump you up to the KES 4,000 tier at no additional cost. More bandwidth means smoother 4K streams, faster downloads, and zero complaints from family members sharing the Wi-Fi during match days.
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As if a free home or business internet upgrade wasn’t enough, Faiba is also throwing in a mobile data bonus. The moment you activate your upgrade, you will instantly receive 20GB of free mobile data on your linked Faiba Mobile line. Itβs a perfect addition for catching up on match highlights, checking scores, or hot-spotting your devices while on the move.
The catch? Itβs strictly app-exclusive
Before you pick up the phone to call customer care, you need to know the most important rule of this promotion: You must do it yourself.
Faiba has made this offer strictly app-exclusive. To claim your free upgrade and the 20GB data bonus, you must download and use the official Faiba app. The company has explicitly stated that there will be no back-office support for this promo. Customer care agents cannot activate this upgrade for you over the phone or via email. The responsibility lies entirely in your hands, making it a clever push by JTL to get more users interacting with their self-service digital app.
When does the offer end?
Like every great football tournament, this offer has a final whistle. The upgraded fixed plans are temporary and will automatically revert to your normal subscription packages at midnight on July 19th, 2026. Because your plan goes back to normal automatically, you don’t have to worry about any surprise bills or hidden fees once the promotion ends. You get to enjoy the extra speed through the peak of the football season, and then smoothly transition back to your standard package.
How to get the free Faiba upgrade offer
If you aren’t on Faiba yet but want to get in on the action, you can check out their current coverage and sign up through their official portal at fixed.jtl.co.ke/packages/. Existing customers should head straight to the Google Play Store or Apple App Store, update their Faiba App, link their mobile lines, and claim their free upgrade before the clock runs out.
Are you upgrading your Faiba package today? Let us know in the comments below if you notice the speed difference during the upcoming matches!
