If your bank joins Postbank’s new service with Pesalink, you’ll be able to walk into a Postbank branch or agent outlet and deposit cash directly into your own bank account. The partners put the combined network at more than 600 locations across Kenya. The deal announced on 4th November 2026 covers deposits only at this stage. If you need to take cash out of an account at another bank, you will still need to use one of that bank’s withdrawal options.
Postbank is Kenya’s state-owned savings bank. Its agents are businesses that handle services on its behalf, so a Postbank customer can still deposit or withdraw cash without going to a branch. Under the new deal, the agent can also take cash from a customer of another participating bank and send the deposit to that customer’s own account. Pesalink, the instant payments network run by Integrated Payment Services Limited, connects the agent to the bank that credits the customer’s account. You can keep using your own account for the deposit without opening one at Postbank.
Which banks are taking part?
Postbank and Pesalink expect more banks and savings and credit co-operatives, or SACCOs, to join in the coming months. They haven’t named the institutions taking part at the start or given dates for others to join. Before you make a trip, ask your bank or SACCO whether your account qualifies, then check that the outlet can handle the deposit. The partners haven’t said what you need to bring or how soon the cash will appear in your account. They haven’t published the deposit fees or limits either.
Earlier this year we covered what banks charge to send money over Pesalink. Those charges apply to money already in an account. Here you start with cash, and the agent has to take it before the bank can credit your account. The partners haven’t said whether the same prices apply, so ask what the deposit costs before you hand over your money.
What changes for Postbank and other banks
Postbank has handled cash for other banks through agreements with each institution. In 2014, for example, ABC Bank arranged for its customers to deposit and withdraw cash through Postbank. With Pesalink, a participating institution gets access to the network through a shared connection. It can use counters that are already there without negotiating its own Postbank deal or building a separate technical connection. For Postbank’s agents, that means they can serve customers of more institutions from the same counter.
The Central Bank of Kenya’s 2025 supervision report counted 93,341 commercial bank agents. Equity, KCB and Co-operative Bank together contracted more than 85% of them, and cash deposits made up nearly half of recorded agent transactions. An institution with a smaller network can give its customers more places to deposit cash by joining. For a customer, that becomes an extra option once their bank signs up and an outlet they can get to takes the deposit at a price they’re willing to pay.
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