Communication Authority of Kenya
The Communication Authority of Kenya regulates telecommunications, broadcasting, and cyber security, and manages the national frequency spectrum.
- News
CA’s latest consumer complaints data shows fraud and customer care still failing users
While telecom services dominate complaint volumes, consumer data from the CA shows that some of the most frustrating and risky…
- News
Dropped calls, call termination, & billing disputes take longer to resolve than issues in other digital services, CA data shows
For many Kenyans, network issues are more than an inconvenience. They’re a recurring frustration. New consumer complaints data from the…
- News
Report: Safaricom’s grip on mobile money tightens as Kenya hits 149% SIM penetration
The Communications Authority of Kenya (CA) has published its first-quarter sector statistics report for the FY 2025/26, and Kenya’s mobile…
- News
Safaricom announces major partnership with Meta on new Oman–Kenya subsea internet cable
Meta is teaming up with Safaricom to expand its global internet backbone with a new high-capacity submarine cable connecting Oman…
- News
Claims emerge of CA flagging online posts for violating Kenya’s new cybercrime law
Less than 24 hours after President William Ruto quietly signed the Computer Misuse and Cybercrimes (Amendment) Bill 2024 into law,…
- News
Kenya has 2.14 million fixed internet subscribers as of June 2025
Kenya’s fixed internet sector is expanding, but the reality on the ground isn’t as rosy as the subscription numbers suggest.…
- News
Voice calls & SMS are still alive in Kenya’s digital age
Kenya has nearly doubled its 5G data subscriptions since June 2024 thanks to a growing smartphone user base that has…
- News
Kenya’s Data Wars — 5G Surges, Airtel Stays Cheapest
If you thought Kenya’s data story had peaked, think again. The CA’s latest report shows 4G remains king, 5G is…
- News
Smartphones have officially overtaken feature phones in Kenya, decisevely this time
According to the CA’s latest ICT sector report (Q4 2024/25), Kenya had 43.8 million smartphones in use by June 2025…
- News
Kenya now has more SIM cards than people, and almost all are prepaid
Kenya officially has more SIM cards than citizens. According to the latest CA sector statistics (Q4 2024/25), active mobile subscriptions…
- Opinion
Kenya’s seat at the UN agency for global postal services is pure irony
If you grew up in the 90s, you know just how mighty Posta Kenya once was. Brightly painted buildings, the…
- Opinion
Kenya’s ‘Unlicensed Courier’ Crackdown Is 1998 Policy in a 2025 Economy
Kenya’s courier raids enforce a 1998 law on a 2025 economy, punishing micro-operators; smarter, data-first oversight is urgently overdue nationwide.
- News
Safaricom Partners with Judiciary to Make Justice More Accessible for Kenyans
Safaricom, smartphones, and the scales of justice may sound like a quirky combination, but that’s exactly what day one of…
- Interesting Reads
Report: Only 53.7% of Kenyans Own a Mobile Phone While Over 1 in 10 Still Borrow
The mobile phone is one of Kenya’s greatest success stories. From the days of queueing at a telephone booth to…
- News
CA Report: Consumer Complaints Dropped by 28% Between April and June 2025
Insights At a Glance: Total complaints down from 235 in January-March 2025 (Q3) to 169 in April-June 2025 (Q4). Billing…
