M-Pesa
Examining M-Pesa’s transformative role in mobile banking and economic change in emerging markets.
- News
The ‘Fuliza Excuse’ Won’t Work For M-Pesa Reversals
Mistakenly sent money to Fuliza? It is reversible. Safaricom restores the recipient's debt and refunds your cash via 456.
- News
Safaricom Ziidi MMF user claims M-PESA account locked on maturity day of over KES 1M investment
A Kenyan man, Kithinji Muriungi, has posted a nearly 10-minute YouTube video (linked at the bottom) accusing Safaricom of restricting…
- News
Sitoyo Lopokoiyit Appointed CEO of Absa Personal and Private Banking
Absa appoints Sitoyo Lopokoiyit as CEO of Personal and Private Banking, effective April 1, 2026, following his M-PESA Africa exit.
- How To/ Explained
How to make your M-Shwari loan disappear: The facts you need to know
If you’ve been on Kenyan social media long enough, you’ve probably heard at least one “hack” for clearing an M-Shwari…
- News
Sitoyo Lopokoiyit Exits M-PESA Africa CEO Role
Sitoyo Lopokoiyit exits M-PESA Africa CEO role. No official announcement or successor has been named, creating a significant leadership vacuum.
- News
Safaricom M-PESA users hit with ‘ghost’ update loop as Ziidi Trader launches
Safaricom is currently rolling out a major expansion to its financial ecosystem with the launch of Ziidi Trader. But for…
- News
M-Shwari outage locks Kenyans out of funds as Safaricom confirms system issues
Kenyan users of M-Shwari, the popular mobile savings and loan service operated by NCBA Bank in partnership with Safaricom’s M-Pesa,…
- Business
Ziidi Trader Launches: Buy and Sell NSE Shares Instantly From Your M‑PESA App
Following a successful pilot announced in November 2025, Safaricom has officially rolled out Ziidi Trader to the mass market. The…
- News
Safaricom’s M-Pesa Daraja 3.0 sandbox issues spur community-built local alternative
Safaricom unveiled Daraja 3.0 in November 2025, the latest iteration of its M-Pesa API platform. The launch was accompanied by…
- News
Safaricom says SHA can deduct money from M-PESA account without asking for your PIN
In the era of digital payments, the M-PESA PIN is sacrosanct. It is the final barrier between your wallet and…
- News
Dropped calls, call termination, & billing disputes take longer to resolve than issues in other digital services, CA data shows
For many Kenyans, network issues are more than an inconvenience. They’re a recurring frustration. New consumer complaints data from the…
- Business
Safaricom Green Bond: How M-PESA users just funded a KES 20 billion 5G push
Safaricom’s KES 20 billion Green Bond was 175% oversubscribed, with most investors participating via M-PESA to fund green 5G infrastructure.
- Business
Safaricom Asked for KES 15 Billion. Investors Threw KES 41 Billion at Them.
Safaricom's tax-free green bond attracted KES 41.6 billion in bids. The telco will refund KES 21.4 billion after 175% oversubscription.
- Business
Safaricom’s Share Sale Explained: The KES 245B Vodacom Deal, 9 Key Conditions, and M-Pesa’s Future
Vodacom takes 55% control of Safaricom in a KES 245B deal as Kenya retains 20% to fund new infrastructure projects.
- News
Safaricom slips new promo offers into M-PESA transactions to Airtel
Safaricom appears to have quietly rolled out a new, rather unusual behaviour inside the M-PESA SIM Toolkit, and it’s already…
