(UPDATED) Problems with the Infinix Hot Note X551

Update 2: How to Upgrade your Infinix Hot Note X551 to Android 5.1 Lollipop

UPDATE 1:ย 

These problems below have since been addressed. The issues that have been handled are as follows:

  1. Battery heats a little while charging because of “Super Fast Charge” Mode. This is normal. You’re advised not to use your device while it is on charging.
  2. User Interface – I doubt this can be changed. This is only my problem.
  3. Installing Apps on SD – I hope the System Update for the Hot Note which has been sent recently can solve this.
  4. Font – There are Apps on Google Play to change Font.
  5. Ultra-Power Saving Mode – Mmmh. The System Update maybe….

Anyway read-on.

ORIGINAL:

This is a quick complain about the Infinix Hot Note. These are problems according to me. My Problems. Don’t get this post wrong.

Buy phone

I have been using the device for a week now and even did a full review over here.

I’m not saying it is a bad phone. It is an awesome device. In fact it beats all phones currently under 15K. I could even say under 20K. I don’t know. However I have some few things to complain about:

  • Battery heating while charging.
    This phone has the best battery I have used on a phone. 4000mAh is really really good. However I noted this: The phone heats up while charging. When you plug in your phone to the humongous charger (The charger is big. Seriously), you will notice that the phone will get hot while charging. Whether on or off, it still heats up and can be kind of scary. The heating lasts up to around 85%.When the phone is 85% charged, the heating reduces and charging continues normally. Maybe this happens only with my device. I use the charger that came with the phone. I charge it directly on the normal power sockets or on power surge protected extensions. But it still happens. If you are experiencing the same issue kindly share.I am happy, however, with the battery life. It lasts and lasts and lasts.

 

  • User Interface
    I had already mentioned this on my Full Review Post. And some people laughed. Why now?Anyway, I have realised some people are in love with the device’s interface. Okay I’m cool with it if you’re. I just have to complain: What’s with the White?This isn’t much a problem anymore.

 

  • Installing Apps on SD card
    No matter how many times I change my preferences to phone storage, the phone continually writes on the SD card. Everything is taken to the SD card yet the phone has 16GB internal storage? Why? Infinix should do something about this.

 

  • Font
    This too kills me. The font. Anybody else hating the font?

 

  • Ultra Power Saving Mode
    I am never using this power saving mode. Yes it works well. Changes everything to black and white to save power but after that I have to sign in to all my apps as their data has been cleared! I also have to reset default launchers and other apps as they’ve also been cleared. What’s with that Infinix?

Okay those are the problems I am facing. My Problems. Do you face the same or is it just me? Tell me in the comment boxes below.

This phone is on my list of “Best Phones Under 10K” (and also 20K). @InfinixKenya shaking up the market.


  • kabir idirs

    my infinix hot note has refused to bring power as it does not even show its charging. please assit

  • tamara

    my infinix hot note lags alot please help

  • Programmer Josaya

    Hey, i have a serious problem with Infinix X551 and X600 phones. They keep returning very wrong location when i open Google map and GPS is enabled and i have set Priority to High Accuracy. How can i sort this issue?

  • Shams

    I want to ask that picture icon near settings tap on right top of notification screen, the picture icon doesn’t opens. When i tap on icon, it shows error… The contact doesn’t exist…. What should i do..

  • Muhammad Faraz

    when i connect charger to my infinix hot 4 pro , then after 30 seconds it automatically disconnect and not charge the fone , but if i switched of my fon and then charger connect , then it charge completely ,, please tell me any solution , i want to charge my phone without switching off

  • Sefunmi

    my infinite hot note X551 went off at 57% battery and has refuse to come on, its over a week now, pls what so i do

  • Hassan

    I have a big problem in my phoู‡ู†ne infinity zero 4 plus this big problem that the phone kill apps running in background such as tango, imo, soma, line so I can not receive any ring or message so I need solution
    I want this apps work in background

  • ibukun

    Hmmm nice review but the only problem I am facing is that of ultra power save others are lovely but am tayad of the fone self

  • yove

    my phone went off n now i cant view anything and it has a line of red and green displayed on the black screen.how can i solve this problem

  • Mical Adul

    My infinix Hot3 phone charges but does not keep power at all it switches itself off even when battery charge if over 80%. What could be wrong?

  • irene

    Comment:my infinix hot note has problems in installing instagram. I thought it was problems with play store but I have gone through all the processes to solve play store issues but still It can’t install instagram. all other apps can be installed normally. plz may you help me if there is a way.

  • udoka

    my x551 can’t vibrate

  • idowu

    plz i have an issue with the front camera of my infinix hot note ,whenever i open d camera icon d switching icon dat will switch d back camera to d front camera disappears .Plz wat can i do and have upgraded d phone

  • K N

    How do you know which SIM is receiving A CALL ON INFINIX X551..whne receiving a call you cant tell if its receiving via SIM 1 OR SIM2.. THE screen is just blank

  • Kashmala Butt

    When i instal instagram its every time fail due to any error 504 …everyting is installed except instagram…plz help he

  • Olofinsawo Muyiwa

    Please sir, i mistakenly deleted my phone infinix hot note in built fast charging installation, since then I had been experience serious slow charging. Please sir, how can i reinstall this installation back?

    • olami

      Re flash the 5.1 rom

  • jennifer

    My infinix hot note do not support Instagram…

  • Michael misty

    Comment: my power off key ends my call anytime I soft press it. my inadvertently mode doesn’t work anymore so I tend to use the power off key. it used to b working perfectly but now doesn’t. I need help on this please..

  • Gabby

    Hello my camera pics corrupts after some time. I have done the factory reset but still facing the same problem

  • sagiojimmy

    Hello! My phone does not vibrate when it rings but it vibrates on other places. Moreover it is in vibrate and ring. How can I put the vibration back.
    One other thing, if my phone is ringing it shows silent icon at the top of the phone but it rings and does not vibrate.

  • Vicky Tom

    If these problems have been addressed then where can we find the answers? No reply through email. We can’t view all the 108 comments. What should we do? How can we view response to similar problems?

  • Vicky Tom

    My infinix hot note music file keeps telling me that the song has finished playing when ever I tap to listen to any song. Sometimes I get music has stopped. What will I do?

  • bright

    Comment:my phone do hang

  • Oliver

    hi pls ma infinix hot 3 screen will just go off but still works on the background. any help pls

    • Jacky

      did you ever get the solution experiencing problem now

  • Zeelham

    Comment:My infinix not is having network problems after fixing d flash charging issue

  • Banks

    Help please, the *,0 and # on my infinix dialpad are not working.
    In fact, the caplock (shiftkey),z,x,c,v,b,n,m and cancel pad on my swiftkey keybaord are not working. But wen i switched to the AOSP keyboard, it is working. And I don’t like d AOSP keyboard. Pls wot should I do? Thanks a lot.

  • iyke

    Pls help me.but infinix 2,reboot and also work slow somtims n stop working…it also tells me my app can not run pls wats d problem..

  • gideon

    Comment:pls my infimix now telling me luncher not responding how can I fix this..

  • psalmiel

    i restarted by phone after slow charging and i backup everything on my phone before restoring the factory now my phone is bring so Ads and all my picture and others thing can’t be found after restoring the backup. the annoying thing is the Ads pupping up on my phone unnecessary and also tell me the android.systemUI stopped working all the time

  • Debbie

    Hello Dickson please my hot3 screen is not unlock know more I dont know what to do

  • Daniel

    Comment:pls I have a new infinix hot note but when I insect any sim card in it does not show except mtn sim cards please can you help me

  • ian

    Comment:hi dickson.,i ve an infinix x551 which jst went off and failed to restart.it dsnt charge, nor even display its light.what could b the problem.,again bfore i tried to use a selfie stick bt could nt function.kindly help.

  • Symon Lolgisoi

    Hi, my infinix hot noteร—551 just went off, I tried to reboot but can’t power on.Can’t charge. What could be the problem

  • chioma

    I switched on my phone and realized that most of my apps have disappeared, including my play store, Google Apps, Facebook, WhatsApp and many others.I can still see traces both on my file manager and flash share but they don’t open.. Please someone help

  • Messiah

    Comment: please I can’t make downloads on line with my infinix hot note X551. How can I fix the problem ?

  • Bonface

    I have an infinix hot note x551 it hungs alot,shuts and restarts itself.it says android startin the it counts to 94 of 112 then hungs again.please help

  • Lisa

    Hi Dickson, my infinix hot note fell down the screen is blank. Its one Week now. The alarm still sets off it means its still working on the background. I charged after 3 days since it fell but nothing.the screen is still blank. What cold be wrong and how can the Problem be fixed? TIA..

  • Christy

    Hello Dickson. Been googling all day and night about infinity hot note problems and came across your article.

    Bought my hot note at Garden city mall four days ago. I didn’t try installing instagram immediately… Yesterday when I did… I kept getting an error 504 message… Cannot download. What could be the problem.

    I’ve tried rebooting several times no hopes. What can I do…. What so I press… What do I upgrade… What do I do. Kindly assist.

    Distressed,
    Christy.

  • judith

    When i try to play songs on my SD card my infinix hotnote keeps telling me that “my music has finished playing” but the music in my phone storage plays fine. And I can’t download file from my whatsapp anymore, it keeps saying “the file doesn’t exist on your Sd card” I tried formatting the sd, then the songs started playing but after a short while it either stopped playing or skipping within a song….. this problem started after I inserted an SD card… could it be from the phone or the Sd card?

  • Ishmael Okai

    my infinix hot note x551 doesnt give me the USB connection option or menu anymore when i connect it to the computer.

  • Ishmael Okai

    my infinix hot note x551 does give me the usb connection option or menu anymore when i connect it to the computer.

  • priscilla

    Please I need help I just bought my infinix hot note and it given me problems
    1. I can’t use it save pictures from facebook and whatsapp .
    2. When I bluetooth songs it can’t play

  • Omotosho Gbemisola

    my infinix x501 has network problem what do i do

  • Cheryl

    i need help my infinix hot note x551 just fell into water but it didnt fully enter,its been turng itself on but it reaches infinix only and doesnt turn on,i kept it in rice but no change yet,need help if anyone occured this problem

    • donald

      That happened to me just last night o.. I was so worried.. Press the Poeer button and volume down button for hard reboot.. For like 1min or so.. To you see factory mide settings and go down to reboot.. Mine worked.. But it can super charge fast anymore shaa

  • Angeline

    Hi,

    My charging port has been fixed like twice and now its not working again. Do you by any chance know where I can go buy for myself and take it to someone to fix it?

    Thanks

  • Junior

    My infinix hot note has the issue of data, it off and on even when there’s full network, what is the problem please I need help, it suddenly start.

  • MZahid

    Hi please help.

    I’ve encountered a calling problem with my Infinix-X551 Hot Note. When I call overseas, everything is OK, no hearing issue. If I call a local number, the person I’m calling can’t hear me at all. But, if he/she calls me right back, (s)he can hear me.

    So, the problem is I can’t hear local calls unless I receive them. Hearing is OK with International calls and local INCOMING calls only. It’s bad with only OUTGOING local calls.

  • Lawrence Quartey

    I have serious problem with my Infinite Note battery..it keeps going off. Sometimes for a week before the charging can respond …the battery just went dead again….this was when I have about 47% battery life on ..please help me…what is wrong…?

  • Adeyinka Bello

    am using an infiniix x-551 hot note

  • Adeyinka Bello

    each time i try downloading an app i.e MATELINE , it gives me an error message :error code -504 during installation.

  • laureen

    phone’s charge was almost full but now its off and wont switch back on

  • Ahmed Refaey

    I have a strange problem, suddenly I failed to download any pic, video or audio from whats-app application. Always gives me “the download was unable to complete, please try again later”. At the same time, I have no connection problem or even space too. Sometimes, when I restart my phone it works probably for a while, then go back to the previous message.
    NB: my college have the same problem too.

  • Cindy

    Please Dickson my phone contacts and call logs has refused to show, I can’t even make calls but I can receive calls. Please come for my rescue my infinix hot note is not even upto 6 months. Thanks

  • Minah

    Hi. I have a problem with my infinix hot note phone. It seems whenever i play my videos, it shows can’t play video. Plz help

  • Minah

    Hi. Have a problem with my infinix hot note phone. Whenever i play my videos, it shows can’t play video. What will be the problem cause it have never been like this before. Plz help

  • AJIROBA

    My infinix hot note suddenly charge slowly, what do i do?

  • Anil Kumar Pidhani

    hello Guys
    I have a hot note and there are a lot of issues with it some time it is getting hanged and when ever I activate wifi then a screen appears with “Android System” written on the top of the screen and the rest is black and get hanged untill i switch off the wifi and i can’t sign in my google account when ever i enter my id and then while entering password it goes to the id tab and i can’t completely enter my password

    plz help me out i very tensed plz plz plz help me

  • john rey

    my phone was error during updating os

  • Khurram Kamran

    when i switched on my phone in the morning then the screen was locked and it was stating that “Enter the pin -please enter the privacy protection password to unlock”
    what shall i suppose to do , thats the problem faced many users.

  • frank

    Pls my camer is upside down when ever i wnt to tke pics.. it snap upside down.. pls hw do i fix

  • Khurram Kamran

    when i switched on my phone in the morning then the screen was in locked position and it was showing that”Enter the pin -please enter the privacy protection password to unlock”
    what shall i suppose to do , please help

  • Shola Hassan

    help, my phone contacts do not come up sometimes. At other times I have to wait long periods before they are displayed, and at other times, i get a “no contacts to display” message.

    • I don’t know what the issue might be. Try and Sync all contacts to Google.

    • Shola Hassan

      same as before

      • Then do a full reset of the phone and start from scratch

  • Rufai Horlarmyde Uthman

    I mistakingly on my on my ultra lower battery mode’and since then I can’t use any other launcher for my phone, it keeps on going back to the launcher that comes with the phone.. Pls help me

    • Go to settings –>> apps —> All Apps —>> Find an app called “Launcher” and clear defaults

  • Prakash

    Hi Good Evening friends,How to delete or clear the events stored earlier/older in calendar.

    • You have to delete directly from whichever Calendar you have

  • Prakash

    Hi Good Evening friends,How to delete or clear the events stored earlier/older in calendar.

  • Shafqat Khan

    Hey Dickson Otieno, I have problem with my hot note. It seems like when i am playing game like “Gunship Battle” when I tilt the phone upward or downward it doesn’t move up or down. Going left or right is fine but up and down seems to have a problem. Is it because of sensor problem? or the phone doesn’t support such moves.

    • Problem is with the game probably.

      • Shafqat Khan

        Dickson, there is no issue with the game. it’s the phone. Kindly see for you self, try downloading any game that need tilt up or down specially any flying game. I would really appreciate you help with the issue.

    • Alwell Dasilva Ibekwe

      My infinix x507 doesn’t tilt up and down wot should I do

      • And the Auto rotate is enabled?

      • Shafqat Khan

        Hey Alwell, did you find the solution to the problem? I think it might be sensor issue, bcz the hot note doesn’t have gyro sensor.

  • Shafqat Khan

    Hey Dickson Otieno, I have problem with my hot note. It seems like when i am playing game like “Gunship Battle” when I tilt the phone upward or downward it doesn’t move up or down. Going left or right is fine but up and down seems to have a problem. Is it because of sensor problem? or the phone doesn’t support such moves.

  • Zj Murray

    i recently entered my infinix in test mode now i was wondering how do i remove the battery bkoz i must to start up my fon again

  • Zj Murray

    i recently entered my infinix in test mode now i was wondering how do i remove the battery bkoz i must to start up my fon again

  • nixon nixus

    Am running the latest software Update but I have issues with audio…there is a slight glitch with the caller ringtone and also with alarms… Has anybody else noticed this.

    • What type of glitch @nixonnixus:disqus

      • nixon nixus

        Like some few seconds after a call or an alarm… The audio has some scratch

  • nixon nixus

    Am running the latest software Update but I have issues with audio…there is a slight glitch with the caller ringtone and also with alarms… Has anybody else noticed this.

    • What type of glitch @nixonnixus:disqus

      • john

        i am using a infinix x507. i deleted my default launcher and my phone hasn’t been the same how can i get the default launcher back..

  • sama

    My phone doesn’t want to finish the update and write failed to update !! I deleted konga and when i noticed this i downloaded it and started to download the update but it doesn’t finish .. What’s the problem??

    • I have the same issue with this latest update. Stops at a blank screen and reboots as failed. I’m hoping they’ll do something.

  • sama

    My phone doesn’t want to finish the update and write failed to update !! I deleted konga and when i noticed this i downloaded it and started to download the update but it doesn’t finish .. What’s the problem??

    • I have the same issue with this latest update. Stops at a blank screen and reboots as failed. I’m hoping they’ll do something.

      • Juluice Kouame

        I also have this same problem , if you have a solution communicates me stp !

      • peter caitoe

        Hello, I updated my infinix hot note and now the sim has been blocked. Urgent help please. Again, no computer now recognises the phone for me to copy files

  • Goldart

    My infinix hot note keep showing anti inadvertently mode. It will remove only when I put my tongue at the top of the phone. Please how can I off the mode. Permanently.

    • Tongue??? ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚.

      Go to settings -> Display -> Switch inadvertently mode off.

  • Goldart

    My infinix hot note keep showing anti inadvertently mode. It will remove only when I put my tongue at the top of the phone. Please how can I off the mode. Permanently.

  • Ans Elnagar

    hi
    i want to buy infinix hot note x551
    you use it for some time right?
    i want to ask you what is your opinion about it?
    please help me.

  • Ans Elnagar

    hi
    i want to buy infinix hot note x551
    you use it for some time right?
    i want to ask you what is your opinion about it?
    please help me.

  • Brian Lennox

    I had this problem.what should I do

    • Brian Lennox

      Dickson can I get your contacts please

    • Hello which problem do you say you had? Contact a customer service centre near you. Or ask me on Twitter @DicksonOtieno

  • Brian Lennox

    I had this problem.what should I do

    • Brian Lennox

      Dickson can I get your contacts please

    • Hello which problem do you say you had? Contact a customer service centre near you. Or ask me on Twitter @DicksonOtieno

  • M Nagi Gedo

    hi.. i have rooted my hot note before then unrooted it but now i cant do the system update anymore.. i get error no file_contextsthis is for infinix x551, this is a “MTK”.. i need help

  • M Nagi Gedo

    hi.. i have rooted my hot note before then unrooted it but now i cant do the system update anymore.. i get error no file_contextsthis is for infinix x551, this is a “MTK”.. i need help

  • Meyanui

    My hot note sensor does not blink, and how can I put my picture under the ‘owner info’

    • Which sensor?

      Plus under owner info you can only add text.

      • Meyanui

        Thank you Dickson, but I thought the sensor in front is to indicate light esp when on charge, plus I can see your picture on the quick start menu. Can’t I do same?

  • Meyanui

    My hot note sensor does not blink, and how can I put my picture under the ‘owner info’

    • Which sensor?

      Plus under owner info you can only add text.

      • Meyanui

        Thank you Dickson, but I thought the sensor in front is to indicate light esp when on charge, plus I can see your picture on the quick start menu. Can’t I do same?

  • Ophelie

    Hi my phone doesn’t vibrate anymore… do you know how I could fix that?

  • Ophelie

    Hi my phone doesn’t vibrate anymore… do you know how I could fix that?

  • mohammed

    the notification light on my device does not work.what can be done about it

    • The Hot Note doesn’t have a notification light. The ‘light’ on the front only works as a sensor for switching on/off the screen during calls or when Inadvertent mode is enabled.

  • mohammed

    the notification light on my device does not work.what can be done about it

    • The Hot Note doesn’t have a notification light. The ‘light’ on the front only works as a sensor for switching on/off the screen during calls or when Inadvertent mode is enabled.

  • Kyt Kim

    another problem is when someone calls you while the phone is in the pocket it is received automatically without clicking the receiving mode on the screen OR when u click anywhere on the screen it receives…..help me guys have gone to the settings and no help or solution

    • Go to settings –>> actions. And disable all. I think that’s the issue. Not sure.

  • Kyt Kim

    another problem is when someone calls you while the phone is in the pocket it is received automatically without clicking the receiving mode on the screen OR when u click anywhere on the screen it receives…..help me guys have gone to the settings and no help or solution

    • Go to settings –>> actions. And disable all. I think that’s the issue. Not sure.

  • Cynthia Anzemo

    have you found the home option for switching launchers?i’ve looked n there doesn’t seem to be one. If u hav give me some tips pliz

    • Hi Cynthia. I think you should do this if you have many launchers installed:
      Go to settings–>>Apps–>>Swipe to All applications—>>Scroll down to App called “Launcher”–>.Select it—>> Scroll down and clear defaults.

      Now try going home directly to select a default launcher. Hope this works.

      If it doesn’t then clear defaults of all other launchers you might have installed.

      • Cynthia Anzemo

        Thnks for the tip. Would hav still preferred it if they had included the home option under devices in settings like da first batch of infinix x507.it made it easier to switch btn launchers.

      • Hope what I said worked.

      • Shycco

        Thank you Dickson.You have no idea this launcher has messed with me the whole day…I’m so happy I can now use my customized launcher.

  • Cynthia Anzemo

    have you found the home option for switching launchers?i’ve looked n there doesn’t seem to be one. If u hav give me some tips pliz

    • Hi Cynthia. I think you should do this if you have many launchers installed:
      Go to settings–>>Apps–>>Swipe to All applications—>>Scroll down to App called “Launcher”–>.Select it—>> Scroll down and clear defaults.

      Now try going home directly to select a default launcher. Hope this works.

      If it doesn’t then clear defaults of all other launchers you might have installed.

      • Cynthia Anzemo

        Thnks for the tip. Would hav still preferred it if they had included the home option under devices in settings like da first batch of infinix x507.it made it easier to switch btn launchers.

      • Hope what I said worked.

      • Princze Weezhy Ndionyenmah

        Dickson pls my infinix hot note has refused to charge…..pls any idea?it keeps showing charging but no percent is adding …pls help

      • Shycco

        Thank you Dickson.You have no idea this launcher has messed with me the whole day…I’m so happy I can now use my customized launcher.