Full Reviews

Problems with the Infinix Zero 3 (X552)

So I have just given you 7 things I love about the Infinix Zero 3 and some are asking what are some of the bad things (cons/problems) with the device. Below I will list some. They are not necessarily big must-be-addressed concerns. They may even be good for some people. But for me, they are problems/issues that I dislike.

First of all read my Infinix Zero 3 Full Review.


The Zero 3 is very light. Very very light. And I have listed this as a good thing on my other list of things I love. But here it becomes a problem as sometimes, when absent-minded or when busy, you may forget you’re holding the phone, or that it is in your pocket and it may slip and fall. Being that light, one can easily be pickpocketed and won’t probably realise.


The design of the phone makes it also very very slippery. Super slippery infact. It can’t stay on top of many surfaces without sliding off. If you put it on vibrate mode and place it next to the edge of a table for example, it will slide and fall off when a notification arrives. I wish there were skins in Kenya. Do you know of any company selling phone skins? They will sure help with the phone’s slipperiness.


When using the phone, and I mean really using it you’ll feel it slightly heat in the back next to the camera. When you love your device, and when it is new you’ll feel bad when it heats. But I think as you go on using it you forget/neglect the heating.

When charging it also heats. But that’s normal as the charging is super fast. Don’t use your phone while charging.


The cameras are awesome. The only issue is that the back camera which supports 4K videos, is that it saves videos in 3GP format instead of MP4. Meaning you can’t view your videos when you export them to say your computer. This can and should be fixed by a system update.

Read my full review of the Infinix Zero 3 Cameras.


All Infinix Phones now come with XUI their skin on top of Android. It closely resembles vanilla Android. The major problem with XUI is it lacks proper formatting on many apps. On Gmail, Facebook, Google+ and many other apps, you cannot see “BOLD” items. For example on Gmail you can’t differentiate between read and unread emails. The ‘boldness’ of unread emails is not there.

Similarly on Facebook everything is in normal font. The #hashtags and names of people, pages etc are not in bold as you should be used to.

Infinix should have fixed this long ago.

No Earphones:

The phone comes with no earphones. And that is bad.

However audio on this device is awesome. Get some good headphones/earphones and you’ll enjoy what Infinix calls Hi-Fi grade music.

Non-removable Back:

The back is non-removable. That’s not how I should put it actually. The whole phone is a brick. You can’t open it up. And it is very very premium looking. Plus it feels very good to hold and touch. But the non-removable battery and non-openable back is a problem/drawback to many users.

To change your Sim card or SD Card requires some effort with a pin provided and can be a hustle.

So there you go. If you have the phone you can share with us some other issues you face.

Remember to read 7 things I love about the Infinix Zero 3


  1. Infinix zero 3 works well. The only challenge I have is that it does not recognise USB when connected to the PC

  2. My infinix zero is cool but the only problem I have now is that when I use USB to transfer things to the PC, it does not recognise USB, pls help what do I do?

  3. Hi, My Infinix zero 3’s usb port just stopped working 3 months after buying it. CarlCatr Kampala said that since my screen was cracked, all warranty is void.

  4. hi, my infinix zero 3 turned all my pictures taken with my camera black, i restored my fone thinking it was a virus, but it got worse instead. any pic taken with my camera,within 5 mins you wont be able to view the pic anymore cos it would b all black, saying thumbnail not found. pls help

    1. “Does not work”? So broad and funny a claim. What does that mean? It doesn’t turn on? No network detection?

  5. Sir I buy infinix zero 3 which is showing 2 GB ram but company installed 3 GB ram I don’t know how’s this possible here showing 2 GB ram plz tell me is this possible,guide me thanks

  6. brought a first zero 3 x 552 from an online at the cost of 10,000/- only to found it is fake with a removable cover plus earphones,poor designed manual,free glass protector and cover,poor camera
    please be on the lookout for this fake zero 3 on the market

  7. Comment:I love my zero 3 but i hate the heat,the back camera has scratches n it seems the black cover on the camera can erode… all in all naipenda

  8. I have infinix zero , I am facing lot of problems from starting like , disconnection or held of system , camera, face book etc please guide if any one kwow

  9. I bought zero 3, a week before but on 2nd day after purchase it’s back camera glass show multiple scratchs and black color on back camera glass is erasing. Kindly tell me is it effect the quality of image, the camera pics also shows black dots after zoom in the pictures. Due to the scratchs and blured of back camera glass I can’t see camera lens. Kindly replay and tell me solution. From Pakistan, Karachi.

  10. Hi I removed simcard from my infinix zero 3 when inserting back the phone is asking for a privacy protection pin which I don’t have tried to insert all pins I use but in vain now its useless help plz

    1. Comment:hey Fred
      it’s a 6 digit pin not 4. you may have set a date or zeros or 123456. just try again but remember it’s not 4 digit code.

  11. The phone is good but I have experience a some problem with it
    1. The wi-fi is just blinks on and off. It is never steady so you cannot be in the internet for even 2 minutes when on WI-FI.
    2. There is a problem with its batteries, it runs-out so fast. It cannot take you a day.
    I got the phone and in 2 days time I am thinking otherwise.

  12. Didn’t infinix solve battery drain issue in the new XUI update? Can you explain the battery of this phone. I mean with moderate use like plying game for 2 hours and total of 4 – 5 hours of screen time can I get through one day? And what about heavy use like playing games for 3 hours and 7 -8 hours of screen time on one charge?

  13. Can you explain the battery of this phone. I mean with moderate use like plying game for 2 hours and total of 4 – 5 hours of screen time can I get through one day? And what about heavy use like playing games for 3 hours and 7 -8 hours of screen time.

  14. I am at crossroads at the moment. Which would you advise me to go for? A Gionee M5 or Infinix Zero 3? Which is better overall. I know the M5 has a better battery. But is the difference so noticeable? The Infinix fields a better camera but is the difference so noticeable? Which differences are negligible?

    1. Hello Bethel, I have never used the Gionee M5 and cannot tell you whether or not it is a better phone when compared to the Infinix Zero 3

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