One of the biggest challenges for Faiba 4G is that most phones don’t support their network. Many of us are probably locked out with our phones, no matter how new or old the device is. This article helps with knowing if your phone is good to go with the Faiba 4G sim card.
Even if your phone already supports the required band, another major issue it that very few phones (currently only limited to Nokia devices) support Faiba 4G VoLTE. Which if you hadn’t thought of it means you cannot dial up or access USSD.
Therefore, you’ll have a challenge loading airtime, buying bundles, checking balance or doing anything with your SIM card. Meaning you need to find a way to do all these things.
I got myself a Faiba SIM card finally. And it was the most stressful thing finding the Luthuli Avenue Agent they’d shared on Twitter. Plus they charged me for the SIM Card saying they’re an agent and that was their way of getting money. And the price is steep.
Anyway, it was after having the SIM card on my phone that I realized it is going to be a challenge to load airtime, buy bundles and etc since I couldn’t dial anything on the device. Also, the internet wouldn’t connect and there was no way of receiving internet settings like on most networks.
I saw there were no APN settings by default so I added the following from Faiba’s website. You’ll need to add APN if your phone doesn’t auto pick or you can’t access data after buying your SIM card.
Faiba 4G DATA APN Settings:
Name: Faiba4G
APN: faiba.co.ke
APN Type: default
MCC: 639
MNC: 10
Leave the reset settings blank.
But if for example you have a Nokia Smartphone that supports Faiba VoLTE, then add the following APN for voice support.
Faiba 4G Voice APN Settings:
Name: ims
APN: ims
APN type: ims
MCC: 639
MNC: 10
With voice support you can use the USSD short codes for Faiba to access data balance, top up etc. Here are some of those short codes.
Faiba 4G USSD Short Codes
- *111# – Main Menu with all services
- *130# – Display your phone number
- *131# – Account balance
- *544# – buying bundles
- *140# – transferring airtime between Faiba4G customers
- 100 – Customer care.
I had been following the Faiba account on Twitter, so I knew there was a selfcare portal that was meant to help with loading airtime or buying bundles. After buying my SIM Card the site wasn’t accessible. It became accessible hours later, and still it wouldn’t pick my phone number automatically. So I downloaded the Faiba App and that wouldn’t work too. I was sort of stressed.
I had chosen to have my Safaricom number become my Faiba number (with the Faiba Prefix) and got myself the 25GB bundle option. The internet was working alright, and everything was fine, but I was concerned on how I would top up later.
I think the issue, looking back now was that my phone number hadn’t been registered or added to their list or whatever. Because everything is now running fine.
I can access the app and the selfcare portal for recharge and for getting new bundles. So if you just got your SIM card, be patient.
How to top up Airtime on Faiba:
- Go to selfcare.jtl.co.ke or Android app
- It will pick up your number and give you MPESA details
- Go to MPESA
- Paybill 776611
- Account number: your phone number
- Amount: Your airtime
How to buy bundles on Faiba:
- Go to selfcare.jtl.co.ke or Android app
- Select buy bundles
- Choose an option based on what you want and on your Airtime
How to check bundle balance on Faiba:
- Go to selfcare.jtl.co.ke
- Scroll to the bottom of the page and you’ll see your airtime and bundle balance
- OR
- Go to Android App
- Click Check balance
There you go. Do you have a Faiba line?
No they don’t yet cover the whole country, and yes they will have a huge problem growing because they lack agents, their service isn’t easy to understand and they don’t seem keen on covering more ground across Kenya.
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Mine was working fine for like 2 weeksbut now iy hasno reception
It’s been days now I can’t check my data bal, also can not buy airtime.. it keeps telling me error,, what’s happening??
My faiba sim card is exclusively used for internet and is in my Faiba mi-fi. How do I check for my faiba data balance using safaricom line since it is the platform I shall be using to buy faiba bundles through M-pesa?
I have bundles worth 1000ksh after 1 hr my faiba 4g has no internet connection I don’t know what is happening
The same is happening to mine kindly somebody to help us
Hey I bought my faiba simcard and it’s been over 24 hrs and it’s just reading emergency calls only but the network bar is full anyone help
How do recharge portable faiba
The post was a life saver coming through with these settings. Thank you very much
I have a Faiba modem.l have plugged it into the computer and it’s responding but when I connect to the internet it says there is no connection to the internet and phone also.
I have a Faiba modem . I have plugged it into my computer and it’s responding but when I connect to the internet it says that there is no connection
I have been suffering the same fate man. I have ended up creating a new APN connection profile (its a Huawei modem) Name: Faiba4G, APN: faiba.co.ke, APN Type: default
I restarted and the damn thing worked
Hi.can you please give me the unlocking code for My faiba MF927u zte mifi router. I bought it last year and the place I moved too there is no Faina network
Me too, did you manage to get unlock code?
I have a 4G router and a smart phone but the sim wount work on both I have used the router with local sim and international sim it works well but it doesn’t work with jtl sim
The faiba sim card doesn’t work on all 4G routers and all smartphones. Just specific 4G LTE enabled smartphones and routers. Hit their website and get more details on the compatible devices
Can’t access my balance for days now I’m tired
I’ve been trying to buy data bundle for my faiba 4g but I can’t even access the selfcare option. It’s so frustrating!!
I wouldn’t recommend anyone to this service it’s stupid time and money wasting.
Worst service ever..
I am tired with this wifi faiba4g jtl sim card,how will you help me?
I have a samsung galaxy core prime but it does not support a faiba sim card, i have tried four phones now but still no results with the faiba recharge bundles staff
helpful post
Must one have the Faiba 4G line in the phone to access the selfcare portal or use their app when reloading airtime & buying bundles or can I do that while using a different provider and just log into my Faiba phone no/account? Please elaborate.
What are the rates and bundle options?
No. Data
Price
Validity
1.
1GB
Ksh 50
1 day
2.
8GB
Ksh 300
7 days
3.
15GB
Ksh 500
7 days
4.
25GB
Ksh 1,000
30 days
5.
40GB
Ksh 2,000
30 days
6.
70GB
Ksh 3,000
30 days
7.
120GB
Ksh 4,000
30 days
8.
210GB
Ksh 6,000
30 days
Registered Dealers of Jamii Telecommunications Limited are Compnet Advisory Systems LTD they are located at Vedic House Ground Floor. You pay ksh 300 with 8GB DATA free.
I have a Nokia 5. I tried the APN settings for VoLTE and they did not work. Faiba on twitter said I needed a firmware upgrade from Nokia I think and they were willing to walk me through it. But I declined cause I don’t want upgrades on my device.