Safaricom’s new PostPay is easier to join and features non-expiring plans

Safaricom has officially unveiled new PostPay plans. The new plans, which are completely different from past post-pay plans will bundle together voice, data and SMS. And there will be no expiry. Instead, all un-used resources will be rolled over to the new month.

The company has explained that the new plans will be available on a 30-day basis. It is after this period that all un-used resources will roll over automatically.

Unlike the past where customers needed to visit a Safaricom shop, fill in forms, and then join the plan, with the new system, all you need to do is sign up from the comfort of your home. This can be done either on their new webpage here, through the mySafaricom App, or by dialling *544#.

People will be able to choose from plans within their credit limits, or to top up and qualify for higher limits.

There’s five price points for the different post pay plans. They range from KES. 1000 to KES. 10,000. All give a varied range of minutes, data, and SMSs depending on which plan you pick up. The great thing is that customers on all plans will be able to use their minutes to make calls across all networks, and to the United States, India, China and Canada. Which sounds particularly exciting for people with relatives and friends in these countries.

During the launch, Chief Customer Officer, Sylvia Mulinge said, “Last year, when we unveiled the ‘For You’ customer commitment, we also made a conscious decision to put more effort into providing greater value, and enhanced customer experience for all our customers. Today, we are being true to that commitment by making it simple for our customers to join the new PostPay and introducing a transparent way for them to view their usage.”

Safaricom also teased plans for the future for the Post Pay Plans, including a device financing model where customers will get phones as part of their Post Pay Plan. Say for example you want the latest Samsung Galaxy S20 Ultra, Safaricom could have it on a Post Pay Plan where you pay say 15,000 monthly, and get minutes, SMS, and data bundled. That would be pretty exciting, and would really take off if well thought out, and well planned.

The new Safaricom PostPay plans are as below:

The unlimited resources, Safaricom says, are subject to FUP (fair usage policy). It is still unclear if this means that you won’t be able to send texts, or make calls after you hit the marks above, or if these FUPs, especially for SMS, mean you’ll be locked for a particular amount of time or days, such that after 10 days things will be back to normal. I hope Safaricom clarifies on this.

I have signed up for Post Pay, and if you’re thinking of doing so, I have a comprehensive article coming up. It will answer, I believe, all your questions. I will link it up here, and share on my social media. So keep checking for that. In the meantime, share your thoughts on the new Post Pay.