M-Pesa
Examining M-Pesa’s transformative role in mobile banking and economic change in emerging markets.
- News
Safaricom’s latest My OneApp updates finally fix the most annoying bug
Safaricom’s My OneApp rollout has been rough from the start, and that is putting it politely. What was supposed to…
- How To/ Explained
The Architecture of Ambition: How M-Shwari’s Logic is Engineering a Saving Culture
How the logic behind M-Shwari's Lock Savings is quietly engineering better saving habits for a generation of young Kenyan professionals.
- News
Safaricom Apologises for My OneApp Chaos, but the Damage Is Already Done
Safaricom apologises for My OneApp rollout failures but offers no timeline, no rollback, and no concrete fixes for users.
- News
Safaricom rolling out new My OneApp updates to fix bugs on Android
It has been less than two weeks since Safaricom launched the revamped My OneApp on April 2nd, but the telco’s…
- News
My OneApp is forcing users to set Safaricom as SIM 1, and you are right to be annoyed
Safaricom’s new My OneApp was supposed to make things easier by bringing together MySafaricom and M-PESA in one place. Instead,…
- Opinion
My OneApp Is a Masterclass in How Not to Replace the App Kenyans Trust Most
Safaricom's My OneApp merger was inevitable. The shambolic rollout was not. An opinion on Kenya's most consequential app launch yet.
- How To/ Explained
How to go back from Safaricom My OneApp to the old M-PESA app on Android
Safaricom’s new My OneApp is still causing enough friction that some users simply want out. If you updated from the…
- News
Safaricom My OneApp now requires at least Android 7.0 or iOS 13, locking out older phones
Safaricom’s new My OneApp is still dominating the conversation, and this time, the spotlight is on device compatibility. After the…
- News
Safaricom is asking users to share feedback on the new My OneApp after a troubled launch: How to submit
Safaricom’s new My OneApp has had a rough start, and that is putting it mildly. Since launch, many users have…
- Opinion
‘My OneApp’ is the worst possible name for a brand built on Safaricom & M-PESA
Safaricom’s new My OneApp is, in many ways, the app the company probably needed to build. It brings together services…
- News
Safaricom admits My OneApp is broken and not working as users report login failures, lag, & mini-app errors
Safaricom’s new My OneApp was supposed to simplify life. Instead of juggling the M-PESA app and MySafaricom, users were promised…
- News
How paying rent on M-PESA could unlock your next loan
As Safaricom pushes toward its new My OneApp future, one of the more interesting things I’ve seen tucked inside the…
- News
Safaricom’s My OneApp is officially here: Inside the M-PESA and MySafaricom merger
We’ve been tracking Safaricom’s ambition to build a true super app since last year, and following a quiet rollout of…
- News
Safaricom Decode 4.0 Opens in Nairobi, Framing 2026 as Kenya’s Year of AI
Safaricom's Decode 4.0 summit opened in Nairobi on 31 March. Three days of AI, a major M-Pesa overhaul, and 100,000…
- News
Safaricom silently deducting M-PESA balances for ‘unbilled’ Fuliza loans
A section of Kenyans is raising alarm after noticing unexpected deductions from their M-PESA balances, with many saying Safaricom quietly…
