When Safaricom rolled out 5G Wi-Fi back in 2022, it was hardly pocket-friendly. The router went for KES 25,000, and the entry-level 10Mbps plan cost KES 3,500/month. Fast-forward to 2025, and things look much better: the router now costs just KES 2,999, and that same base plan is KES 2,999/month.
Sounds tempting, right? Well, there was one catch that had me hesitating: user limits.
According to the official Safaricom 5G Wireless page:
- 10Mbps plan – limited to 2 individual users
- 50Mbps plan – limited to 4 individual users
- 100Mbps plan – limited to 8 individual users
- 250Mbps plan – limited to 10 individual users
At face value, that’s worrying, especially if your home is anything like mine, full of phones, laptops, a smart TV, and a growing army of smart home gadgets. The thought of “maxing out” my connection because of an arbitrary limit didn’t sit well with me.
I even wrote an entire article warning people about it earlier this year after I couldn’t get clarification from Safaricom support. But then my Airtel 5G router pushed me over the edge, Masoko’s stock was running low, and the techy in me said, you know what? Let’s just test this.
So, I got the Safaricom 5G router. And… the whole “user limit” thing? Doesn’t seem to hold water.
Right now, my base 10Mbps plan is serving seven devices — phones, laptops, TV, and smart home gear — all running smoothly. I’ve even had multiple YouTube streams going at the same time without a hiccup. No “you have reached your user limit” pop-up. No dropped connections.
Now, I’ve only tested the entry-level plan, but if the so-called 2-user limit isn’t enforced here, it’s hard to imagine that Safaricom is somehow capping device connections at exactly 4, 8, or 10 users on the higher-tier plans. This means those scary-sounding “individual user” caps on the official website are, at best, misleading and at worst, deterring people from upgrading or even signing up.
Bottom line: don’t let the user limit numbers put you off. If my base plan can keep a whole house of gadgets online without fuss, chances are the higher plans will do even better.
Now, if you’ll excuse me, I’m off to see how many more gadgets I can dig up before my Wi-Fi throws in the towel.
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