Kenya Power quietly rolled out a redesigned version of its MyPower app a few months ago, pitching it as faster, cleaner, and far more capable than the outgoing version. The update introduces a modern interface, enhanced account management tools, and deeper insights into electricity usage, but there’s a catch. While iPhone users can already download and use the new app, Android users are effectively locked out, with no clear timeline on when access will be restored.
This staggered rollout has created an unusual situation: the old MyPower app has been removed from the Google Play Store, yet the new MyPower app for Android is still not available for download, despite having an active Play Store listing.
A clear visual and functional overhaul
From what we’ve seen in the iOS app, the contrast between the old and new MyPower app is stark.
The older app leaned heavily on a utility-first design. It opened with a long vertical list of actions — My Bill / My Token, Bill Simulation, Planned Interruptions, Report Power Failure, Jua For Sure, Anonymous Reporting, and more. While functional, it felt dated, cluttered, and closer to a web portal than a modern mobile app.
The new MyPower app, currently live on iOS, adopts a much more contemporary approach. It opens with a personalized dashboard showing the user’s balance, account name, and quick actions such as Buy Tokens, Pay Bill, View Statements, and Report an Issue. Visual cards, icons, and spacing replace the dense button list, making the app feel closer to modern fintech or telco self-care apps than a traditional utility tool.
Kenya Power is positioning this redesign as part of a broader push to give customers control over their electricity needs in one place. And on paper, the feature set backs that up.
What’s new in the revamped MyPower app
According to Kenya Power, the updated MyPower app introduces several notable improvements:
- Multiple account management, allowing users to handle home, business, or rental meters in one app
- Monthly token usage tracking, giving prepaid customers clearer visibility into consumption patterns
- In-app token purchase and bill payments
- Self-meter reading for postpaid customers
- WhatsApp chat integration for customer support
- Cleaner transaction history and digital statements
Taken together, these upgrades address long-standing complaints about the old app being slow, unintuitive, and fragmented.
Android users left in limbo
Despite Android being the dominant platform in Kenya, the new MyPower app is currently only available on iOS, where it went live in early October.
On Android, the situation is more confusing. The Google Play Store already hosts a listing for the new MyPower app under the package name com.qi.my.power, but the app itself is not available for download. At the same time, the old MyPower app has been completely removed from the Play Store, leaving Android users with no official app option at all.
Kenya Power has not publicly explained why the Android rollout is delayed, nor given a timeline for when the app will go live. For many customers, this means reverting to USSD, web portals, or third-party payment apps.
USSD *977# gets a quiet but important upgrade
While the app situation remains unresolved for Android users, Kenya Power has still pushed ahead with improvements on its *USSD 977# service.
The USSD platform now includes:
- A Kiswahili menu, significantly improving accessibility for a broader customer base
- Digital receipt retrieval
- The ability to assign custom names to accounts, making it easier to manage multiple meters
This upgrade is particularly important given the app gap on Android, as *977# remains the most reliable channel for millions of customers using feature phones or entry-level smartphones.
A strong update, undermined by rollout gaps
There’s little doubt that the new MyPower app represents a meaningful upgrade in both design and functionality. Visually, it finally feels like a modern mobile service rather than a repackaged utility portal. Functionally, features like usage tracking, multiple accounts, and integrated support align well with how Kenyans already interact with banks, telcos, and government services on their phones.
However, the decision — intentional or otherwise — to launch on iOS first while pulling the old Android app has created frustration and confusion. In a market where Android dominates, the absence of a working app risks overshadowing what is otherwise a solid digital upgrade.
For now, Android users can only wait and hope that Kenya Power flips the switch on the Play Store listing sooner rather than later. Until then, the old app (you can install the APK if you don’t have it installed already), *977#, and web-based services remain the fallback.
