In November 2025, we covered what looked like a clean win for Kenyan home internet customers. Safaricom had standardised the Fair Usage Policy (FUP) cap on its Home Fibre packages at a uniform 15TB across every tier, up from previous limits of 500GB to 1TB. Post-FUP throttling speeds also went up. It was the kind of quiet, customer-friendly move that made a paid product feel meaningfully more generous, and it was widely covered as evidence that Kenyan fibre was finally turning a corner.
That win has been quietly reversed.
A current reading of Safaricom’s Home Fibre FAQs page and the Home Fibre Terms and Conditions, shows the 15TB cap is gone. The new FUP limits range from 1.5TB on Bronze to 7TB on Diamond and Platinum. The change has not been announced.
What the new numbers actually look like
Here is the current published menu, drawn from Safaricom’s own documents:
| Package | Speed | Monthly cost | New FUP | Post-FUP speed |
|---|---|---|---|---|
| Bronze | 40Mbps | KES 2,999 | 1.5TB | 4Mbps |
| Silver | 60Mbps | KES 4,100 | 2TB | 8Mbps |
| Gold | 150Mbps | KES 6,299 | 5TB | 20Mbps |
| Diamond | 500Mbps | KES 12,499 | 7TB | 25Mbps |
| Platinum | 1Gbps | KES 20,000 | 7TB | 25Mbps (FAQ) / 50Mbps (T&Cs) |
What changed, in plain numbers
Comparing November 2025 to today:
- Bronze: 15TB to 1.5TB. A 90 percent reduction.
- Silver: 15TB to 2TB. An 87 percent reduction.
- Gold: 15TB to 5TB. A 67 percent reduction.
- Diamond: 15TB to 7TB. A 53 percent reduction.
- Platinum: 15TB to 7TB. A 53 percent reduction.
Post-FUP speeds did go up on the lower tiers. Bronze moved from 2Mbps to 4Mbps, Silver from 4Mbps to 8Mbps, Gold from 8Mbps to 20Mbps. So once you do hit the throttle, the post-throttle experience is better than it was. The catch is you will be hitting that throttle far sooner. A Bronze customer who streams Netflix in 4K, runs cloud backups, and has three or four connected devices can chew through 1.5TB inside a few weeks.
The picture is worse for the top tiers. Diamond’s post-FUP speed has dropped from 50Mbps to 25Mbps. Platinum’s has dropped from 100Mbps to 25Mbps according to the FAQ page, though the legally-binding T&Cs page lists 50Mbps for Platinum. Either figure represents a regression. A customer paying KES 20,000 a month for gigabit fibre is now being throttled, post-FUP, to a speed lower than what Bronze advertises at the front door. That is a difficult result to defend.
The question Safaricom should answer
The November 2025 expansion of the FUP cap was treated as a structural improvement to the product. It was framed by Safaricom-friendly outlets at the time as the company finally taking customer complaints seriously and “reshaping the Kenyan home internet landscape“. Five months later, the most generous part of that change has been pulled back without a press release, without a customer notification, and without an explanation.
It is fair to ask why.
