Safaricom increases Home Fibre FUP limit for all plans to 15TB, post-FUP speeds up to 100Mbps

Safaricom has quietly revised its Home Fibre Fair Usage Policy (FUP), making one of the most significant updates to the service in years. The telco recently updated its official Home Fibre FAQs page to reflect new data limits and post-FUP speeds, bringing major improvements for users across all packages ranging from Bronze to the top-tier Platinum plan.

Previously, Safaricom’s Home Fibre customers faced much lower data thresholds ranging from 500GB for the Bronze plan to 1TB (1,000GB) for Silver, Gold and Diamond plans before their speeds were throttled. Once the limit was hit, users experienced significant slowdowns, with post-FUP speeds dropping to as low as 1Mbps on the Bronze plan.

That has now changed. According to the newly published details, all Home Fibre packages now share a uniform Fair Usage Policy limit of 15TB, a massive jump from the previous caps. In addition, Safaricom has substantially increased the speeds users get after hitting the FUP limit.

The most striking change is the dramatic increase in the monthly FUP limit across all packages.

While the entry-level Bronze package sees an incredible 30-fold increase from 500GB to 15TB, the more popular Silver, Gold, and Diamond tiers have all been boosted by 15 times from 1TB to a substantial 15TB per month.

For all practical purposes, this monumental 15TB cap renders the term ‘unlimited’ much closer to reality for almost all residential users, including heavy streamers, gamers, and households with multiple devices.

Post-FUP speeds are up to 33X faster

Safaricom has also quietly addressed a long-standing customer concern: the severely throttled speeds after hitting the FUP limit. Previously, the speeds dropped to a near-unusable 1Mbps to 3Mbps across the core packages.

The new policy drastically improves the speed customers retain once they cross the 15TB mark.

The most significant enhancements are seen in the higher-tier packages:

• Diamond customers paying KES. 12,499 will now be throttled to a very usable 50Mbps, a massive jump from the previous 3Mbps.
• The top-end Platinum (1Gbps) package, which costs KES 20,000 per month, has finally specified its FUP limit and speed after FUP, offering an impressive 100Mbps post-FUP speed, which is still a very fast connection compared to many entry-level plans.

The move seems to be a proactive measure to cement Safaricom’s dominance in the home internet market, especially as competition from Jamii Telecom (Faiba), the recently-acquired Wananchi Group (Zuku), and new entrants like Starlink continues to put pressure on local ISPs.

The huge increase in the FUP limit, now standardized at 15TB across all tiers, virtually eliminates the fair usage concern for 99% of customers, while the much faster throttled speeds ensure that even the heaviest users maintain a high-quality internet experience for the entire month.

The updated Fair Usage Policy details were quietly rolled out last month and are now reflected on the Safaricom Home Fibre FAQs page.