How trustworthy is Kilimall’s Customer Feedback section?

In an exclusive partnership with Infinix, Kilimall will be the one stop online site to buy the new Infinix Note 4 Pro, and the Infinix Hot 5 and Hot 5 Lite. Kilimall is also the exclusive site to get the new TECNO Spark. All good news for Kilimall.

I have ordered things from Kilimall. Bought a Cubot phone in 2016, bought some speakers, some bluetooth headphones, and other things. And I have never had any issues as I have always been able to receive the devices, or have the person I sent them to receive them in time and good condition. But like any e-commerce site, there have been times, I have felt like I am gambling when placing an order.

28th August is two days ago. That’s when the exclusive partnership with Infinix for their three new devices went live. But seems some Kenyans have already ordered from the site, received their units and shared feedback to Kilimall (on the same day).

Here’s 100% Good ratings for the Infinix Note 4 Pro from 5 customers who ordered and already received:

Kilimall Fake
Most reviewed the product on day of launch. Wow!

Here’s 100% Good ratings for the TECNO Spark. They all ordered and received their units on 26th:

Which begs the question: Are these fake reviews by Kilimall? Or how fast and efficient is the delivery? For those of us who rely on customer feedback, can Kilimall be trusted for real reviews? Or maybe this is a way to encourage more people to share their feedback?

12 COMMENTS

  1. I don’t trust the reviews on Kilimall. I’ve personally been asked by a seller to give a 5 star rating and get the product for free. Also, their customer service is terrible. They will respond to a query after days and simply give a generic message that you already know.
    Kilimall started out as a good company, but it’s headed to the gutters

  2. If kilmall has mistreated you in anyway, for instance by not reponding to inquiries and not refunding your money for goods returned please send me an email. I wanna sue them for emotional and psychological abuse as well as for the breaching of contract. I believe as customers we require better services.

  3. you guys are not even serious in the online marketing business plus your customer care is extremely pathetic, you never receive calls and you keep customers in constant fear of loss of money….i placed my order 10 days ago and my order has not yet been dispatched yet ive called you for the past 6 days but you dont respond, it makes customers fear doing business with you especially that this online shopping is still finding its roots in Kenya. it got me thinking whether you guys are just online scammers who end up in the same fate like those other online shopping sites…. for God sake improve your customer service…ohh and by the way iam still waiting for my order until now…………

  4. In bought things and never got any positive feedback and also their customer care is not available if this happens to you also what you can do is reverse and get your money back it is possible

  5. I feel like most of Kilimalls reviews are not helpful,too brief and few people actually say even a few things they like/dislike about the product.I wouldn’t be surprised if a good number of them are fake…Nevertheless anyone who buys a product from them should also make an effort and leave a reasonable/concise and helpful comment IMO….veering from the topic at hand,I also feel Kilimall need to update their website and make it less ‘cluttered’

  6. Kilimall is a stable and well strategized online firm, now operating for 3 years in Kenya. If anyone ever bought and reviewed on the product, you will see your review reflected on that product on the website, just as on the shots attached, so only those who have never bought and reviewed products with Kilimall will ask the question, Are these fake reviews by Kilimall?

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