Safaricom Zuri chatbot is now available on WhatsApp

Remember Zuri? Safaricom’s plan to automate customer service? Well, it is now available on WhatsApp. You can go ahead and chat with her, or it, using this link -> Or you can just send a WhatsApp message to the number +254722000100.

Previously, Zuri has only been accessible through Facebook Messenger, and Telegram.

Although Facebook is a pretty popular app in Kenya, Messenger really hasn’t picked up really well in person to person conversations. It may be a good platform however for business interactions. Telegram, on the other hand, is not that popular.

It, therefore, makes more sense for Safaricom to bring Zuri to Kenya’s most popular app. On WhatsApp, more and more Kenyans will get to access it, and actually use the chatbot.

Safaricom Zuri Chatbot

The Zuri chatbot currently does a couple of things. She can help you with:

  • M-Pesa Reversals
  • Unsubscribing from annoying promo texts
  • Bill Payments
  • Balance Checks and
  • Airtime topup- where you can top up from M-Pesa or Scratchcard
  • Safaricom Home internet stuff,
  • and other services like Mshwari, KCB Loan.

Being a bot, remember, you won’t be conversing with an actual person. So don’t go trying to say things that don’t make sense. LOL. According to Safaricom’s Privacy Policy, the information on the Chat with Zuri will be saved.

Try out Zuri now that it is more accessible and share your thoughts.



  1. Hello
    Trying to settle my Bill line suspended .cannot get access to any MPESA transactions to unble me settle my bill post paid how do I deal with such

  2. I would wish to forward my complaint. I paid my Home fiber at 12.30 and I have just been connected at 2.20. My a/c is registered 0728758672.
    Your customer service staff are annoying. Why does it take so long to be assisted? Your had a strange excuse to tell me. If one cares, maybe the calls I have made will give a rough idea of what one can go through.
    Your lady had a story to tell. That the system has refused my payment and it has to be done in the morning. Which morning I asked her.
    Mpesa payment to home fiber should not be an issue and this makes me wonder or question your services. How long does it take to assist a customer or do the machines do the trick?

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