Safaricom Zuri chatbot is now available on WhatsApp

Remember Zuri? Safaricom’s plan to automate customer service? Well, it is now available on WhatsApp. You can go ahead and chat with her, or it, using this link -> Or you can just send a WhatsApp message to the number +254722000100.

Previously, Zuri has only been accessible through Facebook Messenger, and Telegram.

Although Facebook is a pretty popular app in Kenya, Messenger really hasn’t picked up really well in person to person conversations. It may be a good platform however for business interactions. Telegram, on the other hand, is not that popular.

It, therefore, makes more sense for Safaricom to bring Zuri to Kenya’s most popular app. On WhatsApp, more and more Kenyans will get to access it, and actually use the chatbot.

Safaricom Zuri Chatbot

The Zuri chatbot currently does a couple of things. She can help you with:

  • M-Pesa Reversals
  • Unsubscribing from annoying promo texts
  • Bill Payments
  • Balance Checks and
  • Airtime topup- where you can top up from M-Pesa or Scratchcard
  • Safaricom Home internet stuff,
  • and other services like Mshwari, KCB Loan.

Being a bot, remember, you won’t be conversing with an actual person. So don’t go trying to say things that don’t make sense. LOL. According to Safaricom’s Privacy Policy, the information on the Chat with Zuri will be saved.

Try out Zuri now that it is more accessible and share your thoughts.


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Dickson Otieno

I love reading emails when bored. I am joking. But do send them to

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