Monday, January 24, 2022

Glovo Kenya introduces Prime services free for all users this December

This December, users in Kenya have the opportunity to try the Glovo Prime service for free, which offers them unlimited deliveries for orders they place at selected restaurants and stores.

The company explains that Glovo Prime is a subscription service that enables users to pay a monthly fee and get unlimited free deliveries throughout the month. The Glovo Prime service can be activated directly from the Glovo application. Glovo Prime section appears under the profile section of the customer account.

The subscription will be automatically renewed every 30 days from the day of registration. The card with which the subscription is paid can be changed and users can unsubscribe whenever they want. Stores that are applicable for Glovo Prime have a purple Glovo icon highlighted. To subscribe for Glovo Prime, the users will use their card but they can pay for their orders using other methods like cash on delivery.  

Users who are not Glovo Prime subscribers can enjoy the benefits of this service throughout December, free of charge, and from January they will have the opportunity to extend the subscription for KES 1,000 per month. Delivery is free for orders placed in Supermarkets and Glovo Party, marked in the application (with a purple Glovo icon) if their value exceeds KES 1,000.

“We want to provide Glovo users with solutions that are practical and that help them in their daily lives. That’s why this holiday season we want to give back to our users with the Glovo Prime service and offer them the opportunity to test the service for free. This month of testing allows them to try the experience of ordering unlimited, without paying delivery fees,” said Priscilla Muhiu, General Manager, Glovo Kenya.

How does the Glovo app work?

  • Download (for free) Glovo from Google Play or the App Store and create your account
  • Open the app to see what you can order in your area
  • Choose a predefined category, use the “Anything” button or search directly for a product in the search bar
  • Once you have placed your order, you can see what stage it is in, and after the courier has picked it up, you can track it in real-time until it reaches you. 
  • On the email used to create your account, you will receive the order confirmation
  • During delivery you can contact the Glovo rider for questions or information
  • You can pay by card directly in the application, cash and mobile money on delivery
  • Give a rating after each order to both the store/restaurant you ordered from and the rider
  • After completing the order, you will find the delivery confirmation and delivery details by e-mail

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Dickson Otieno
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