Skip to content
How To/ Explained

How to Update Safaricom SIM Card Registration Details Online

The Communication Authority of Kenya extended the deadline for proper SIM Registration by 5 months. This means the long queues we were witnessing in the run up to the deadline last week have now relaxed.

The good thing is this: Safaricom now has a means for you to update your SIM Registration Details through an online portal. So, instead of visiting a Safaricom Shop or Agent to update your details, you can do it from the comfort of your home, for yourself and anyone else.

This streamlined process for updating SIM registration details is particularly beneficial for users frequently engaging with online platforms, includingΒ casinos that accept MPesa. It simplifies the process of maintaining an active and verified M-Pesa account, ensuring that transactions with online casinos are conducted smoothly and without interruption. This development underscores the commitment to enhancing user convenience and accessibility, making it easier for Kenyan players to enjoy their favorite casino games

How to Update Safaricom SIM Card Registration Details Online

Here’s the process of Updating Safaricom SIM Card Details:

  1. Visit the Safaricom Portal at www.safaricom.com/account/kyc-upload
  2. Enter the Phone Number whose details you with to update
  3. Agree to the Privacy Policy and Click Next
  4. You will receive a ONE TIME Password (OTP) which you should enter to continue
  5. You will then see a list of all phone numbers that are registered under you.
  6. Select the phone numbers that are yours, the ones you know. Then click next.
  7. Now upload a picture of your ID both front and back sides separately.
  8. Make sure the pictures are clear and properly cropped to only focus on the ID bit.
  9. Click Verify!

Using mySafaricom App to verify

  1. On the mySafaricom App home page, there’s a notice to verify SIM details
  2. If you can’t find it, go to the Account page and click “Update SIM Registration Details”
  3. Go through the steps above and provide required details
  4. Verify your numbers
  5. And your’e done.

It’s a simple process that should take your a few minutes. Make sure your phone numbers listed are correct. Also, help out those who may not have updated their details.

In case you don’t see phone numbers that should be listed, contact or visit the nearest Safaricom Shop for assistance. Make sure you also report via *106# numbers you believe aren’t yours.

Dickson Otieno

I love reading emails when bored. I am joking. But do send them to editor@tech-ish.com.

Join the discussion

69 comments
posting as Chatu Mtulivu

Anonymous by default β€” no sign-up or email needed. Prefer to be recognised? Add a name or email above, your call. We don't email you about replies, so do check back.

protected, no CAPTCHAs
  1. George
    George shared name · 3 years ago

    I lost my id naeza tumia njia nyingine gan ku.update

  2. Njue Justin
    Njue Justin shared name · 4 years ago

    I’d photo can’t apload , some help plz

  3. Justus
    Justus shared name · 4 years ago

    I’d can’t upload, help

  4. Cosmas maiyo
    Cosmas maiyo shared name · 4 years ago

    Easy and smooth

  5. Anastasia
    Anastasia shared name · 4 years ago

    I need help am in lebanon no safaricom roaming how can I update

    1. Kirui leonard
      Kirui leonard shared name · 4 years ago

      Help me on how to register my line i lost my id

  6. chrismedia84@gmail.com
    chrismedia84@gmail.com shared name · 4 years ago

    I
    cant find my otp

  7. Dzombo Felix
    Dzombo Felix shared name · 4 years ago

    Can’t upload I’d imagaes

  8. Sylvester wesonga
    Sylvester wesonga shared name · 4 years ago

    Can’t receive an otp,telling me can’t access primary number

    1. Kyalo muindi
      Kyalo muindi shared name · 4 years ago

      Yes

  9. maurice oluoch ochieng
    maurice oluoch ochieng shared name · 4 years ago

    morning i cant receive OTP the line your sending the OTP I dont use it anymore its now more than 6 years

    1. Frankline Allan
      Frankline Allan shared name · 4 years ago

      Same to me , I lost the sim long ago and the OTP is being sent to the number.

  10. Cosma kiprotich koech
    Cosma kiprotich koech shared name · 4 years ago

    Interested

  11. Daniel Jamhuri
    Daniel Jamhuri shared name · 4 years ago

    Help me on how to register my line

  12. Beatrice Nanjala
    Beatrice Nanjala shared name · 4 years ago

    Help

  13. Irene
    Irene shared name · 4 years ago

    I can’t receive the otp code

    1. Stephen barasa
      Stephen barasa shared name · 4 years ago

      Me also

    2. MONTROVER ASWAN
      MONTROVER ASWAN shared name · 4 years ago

      if you dont get otp remember to look for the last digits of the number you request otp to be sent to because you might be using a third party number without clossing your first number you dont have

      1. Daniel oluoch
        Daniel oluoch shared name · 4 years ago

        I haven’t received my Otp

    3. Esther
      Esther shared name · 4 years ago

      iam requesting you assist me on how to update my line online

      1. Ayub idris
        Ayub idris shared name · 3 years ago

        Also me

    4. Ann Wanyua
      Ann Wanyua shared name · 4 years ago

      I can’t receive OTP

      1. Geoffrey kiplangat rotich
        Geoffrey kiplangat rotich shared name · 4 years ago

        Pls assist me how to get OTP password

  14. CYNTHIA CHEPKOECH
    CYNTHIA CHEPKOECH shared name · 4 years ago

    Tried uploading but it fail what can i do

  15. Shadrack
    Shadrack shared name · 4 years ago

    I have try until I am tired

  16. Esther John
    Esther John shared name · 4 years ago

    Is it a scanned ID or a photo of the I’d?

    1. John Njoroge
      John Njoroge shared name · 4 years ago

      My ID can’t be scanned, I have tried even from an M pesa agent with no avail. What should I do?

  17. Joseph kimanzi mbindi
    Joseph kimanzi mbindi shared name · 4 years ago

    How can register my simcard

  18. Leevan munyoki
    Leevan munyoki shared name · 4 years ago

    I only have my passport what can do

  19. Brenda jelagat
    Brenda jelagat shared name · 4 years ago

    Plz help am here in Saudi and I want to update my safaricom line

    1. Kristo Papaa Paulo
      Kristo Papaa Paulo shared name · 4 years ago

      Tafuta Papa Josky fb

  20. Elizabeth Moraa Nyangena
    Elizabeth Moraa Nyangena shared name · 4 years ago

    Assist me upload the photo

  21. Vincent Messoh
    Vincent Messoh shared name · 4 years ago

    Is there no passport photo required? Because I was not asked to upload any.

  22. hamaton
    hamaton shared name · 4 years ago

    Easy and fast

  23. Samira Jillo
    Samira Jillo shared name · 4 years ago

    Was easy. I managed to update for my family and friends. Thanks ?

  24. Idi Lekimargo
    Idi Lekimargo shared name · 4 years ago

    I have done it am just waiting your reply

  25. Doris
    Doris shared name · 4 years ago

    Why is mine saying that my ID number is different with that the registered one

  26. fred
    fred shared name · 4 years ago

    so smooth and easy.

  27. Lydia njeri wanjiru
    Lydia njeri wanjiru shared name · 4 years ago

    I don’t have the ID
    I replaced an still waiting
    How can you help me please

    1. kirui kipkoech
      kirui kipkoech shared name · 4 years ago

      No way to find help here.Just seek Jesus and you may find a way,ask WaJAHckoya

      1. Banso Simba
        Banso Simba shared name · 4 years ago

        ??? aki this was so unnecessary!!! ???

      2. Priscah Winny
        Priscah Winny shared name · 4 years ago

        ????? Shuwally ?

  28. Michael Wilson
    Michael Wilson shared name · 4 years ago

    Keeps telling me to upload the correct image. The image I’m uploading IS the correct image. System doesn’t work. Please fix it.

    1. Chris
      Chris shared name · 4 years ago

      I have got the same problem and tried everything unsuccessfully. But I have got a foreign passport. You as well? Maybe that`s the reason.

  29. Smart ENT.
    Smart ENT. shared name · 4 years ago

    awesome , works well

    1. Thomas
      Thomas shared name · 4 years ago

      How do you take the photo of your id

  30. Kenneth kiikp
    Kenneth kiikp shared name · 4 years ago

    please help me to update my sim card

    1. Clement Loyetee
      Clement Loyetee shared name · 4 years ago

      I request for your assistance to help me update my simcard

  31. STEPHEN MUTIKU MUSAU
    STEPHEN MUTIKU MUSAU shared name · 4 years ago

    how I will register my simcard

  32. Chidan
    Chidan shared name · 4 years ago

    It isn’t working! OTP not send

  33. Chidan
    Chidan shared name · 4 years ago

    It isn’t working!

  34. Joash
    Joash shared name · 4 years ago

    Updating it is easy and enjoyable

  35. Brender
    Brender shared name · 4 years ago

    Can’t upload my id ,I don’t know the kind of clarity wanted on id.

  36. Rachel Njoroge
    Rachel Njoroge shared name · 4 years ago

    Does not upload ID.

    1. Elizabeth Moraa Nyangena
      Elizabeth Moraa Nyangena shared name · 4 years ago

      The same problem with me here

  37. joshua kikomi muthusi
    joshua kikomi muthusi shared name · 4 years ago

    i trieduploading but invain

    1. Obadiah
      Obadiah shared name · 4 years ago

      I’m trying to update but it refuse

  38. charity ireri
    charity ireri shared name · 4 years ago

    Is not uploading the id,why?

  39. Akuzuha
    Akuzuha shared name · 4 years ago

    I can’t receive the OTP. I’m told my number is not mapped as a primary one .what do I do?

    1. charity ireri
      charity ireri shared name · 4 years ago

      Me to nafika kwa upload I’d ama passport inakwama hapo sijui bona

    2. Joseph macharia
      Joseph macharia shared name · 4 years ago

      I have the same problem as you…what do we do

  40. Patrick meli
    Patrick meli shared name · 4 years ago

    That is why safaricom remain the better option, simple steps

  41. Anne
    Anne shared name · 4 years ago

    Hello I find this useful thank u.I stay in abroad and I did so but I still get this safcom messages to update my sim card and I did so.They are so annoying…..how will I know my sim card is updated?Thank u

  42. Sharon ochiro
    Sharon ochiro shared name · 4 years ago

    I want to update

  43. Beatrice chepngetich
    Beatrice chepngetich shared name · 4 years ago

    Images doesn’t appear

  44. ERICKO207
    ERICKO207 shared name · 4 years ago

    Updated online fast than I imagined

  45. Margaret Mieschke
    Margaret Mieschke shared name · 4 years ago

    Didn’t received the OTP

  46. KINOTI MOSES
    KINOTI MOSES shared name · 4 years ago

    Tried uploading but all in vain

  47. Douglas Mochache
    Douglas Mochache shared name · 4 years ago

    It doesn’t upload ID

Back to top button