A South African movers company, Wise Move, has made the announcement that it is integrating its online platform with OpenAI’s now-popular Chatbot called ChatGPT. The first question we have is how exactly is this working. Well, here’s what the Co-founder and CEO, Chante Venter, says:
“We are dedicated to continuously improving our platform, which leads to better customer service— and AI integration is enabling us to do just that. We are very excited about the potential of AI-powered tools, and we believe that this is just the beginning. We are constantly exploring new ways to use AI to improve our service offering and we are confident that it will become an essential part of our business.”
Venter highlights that the integration of ChatGPT has significantly improved overall customer satisfaction and user experience. Moving companies can now reduce their response time and improve communication with clients. ChatGPT has become a game-changer for the platform’s network of moving companies.
ChatGPT it appears can change the way businesses interact with their customers by providing a more natural experience with the efficiency of a computer. The possibilities on how businesses can use this new tool are endless, and early adopters are going to lead the way.
Wise Move’s goal is to re-engineer how people move homes, cars, boats, pets and everything else in between. While the easy-to-use platform has done just that since its launch, the company says the new AI feature will further improve the user experience even further.
As a woman-led startup in a predominantly male industry, the company says focussing on the user experience and customer service has been one of their best decisions. “If you want to change things, you have to do things differently,” notes Chante. “In a male-dominated industry, we’ve focussed on perfecting the finer details like communication, service and user experience.”
Furthermore, Wise Move has made it their mission to boost job creation and help foster the South African entrepreneurial spirit in the transport and logistics industry. “We want moving businesses around South Africa to thrive, grow and expand. With our platform, businesses can benefit from dedicated marketing, training and support.”
Moreover, Wise Move argues that the ChatGPT AI integration also leads to movers getting better reviews and more bookings.