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Safaricom, Nairobi County partner for digitisation of county services

Nairobi County will be digitising its services and operations with leading Kenyan Telco, Safaricom. Under the agreement, Safaricom will develop and support the “My Nairobi App” under the “My Nairobi Hub”, that provides digital services and citizen engagement.

The “My Nairobi hub” will be available through digital channels including on the M-PESA Super App, a website, and through a USSD shortcode for feature phone users. The hub will also include an engagement channel known as “Bonga na Sakaja” which will enable Nairobi residents to engage with the county and share feedback towards improvement of services.

In addition to the “My Nairobi” hub, Safaricom will support the county to design digital channels, integrate county backend services, and to develop a payment gateway and infrastructure to ensure high availability of services.

Safaricom will also provide the county with calling and data solutions including a “closed user group” that provides discounted rates for calls between employees. Other solutions to be provided include revenue collection, parking management solutions, and green credits through Digifarm.

The partnership will also see the county benefit from solutions to provide healthcare to low-income residents and better integration with its other partners such as Kenya Medical Supplies Authority.

Other solutions in the partnerships include smart water systems under the smart city initiative, WiFi hotspots in low-income settlements and around bus stops, an Integrated Traffic and Parking Management Solution and a Disaster Recovery Site for the county.

The partnership will run over the next two years with Safaricom providing the “My Nairobi Hub” and other digital solutions as a value add to the county, at no cost. 

What they said:

“This My Nairobi Hub will enable us to offer better services to the people of Nairobi. It offers a one-stop shop for Nairobi County residents and visitors   to access services with multiple functionalities including making payments. Our partnership with  Safaricom will usher in a better experience not only in revenue aspects but real-time communication,” said the Governor of Nairobi County, Sakaja Johnson.

“Digitisation and technology have great potential to transform county Services providing citizens with increased convenience and local governments with more efficient operations and increased revenue collection. We are delighted to partner with Nairobi City County to develop the ‘My Nairobi App’ and to digitise their services and operations which will see increased service delivery at an affordable cost,” said Peter Ndegwa, CEO – Safaricom.

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