Insights At a Glance:

Samsung has unveiled QR- and NFC-enabled customer support at repair centers.
Kenya, Nigeria, and South Africa lead Africa as part of 36 launch markets.
The new feature works on Galaxy devices with an NFC chip and running Android 10+ OS.

Samsung just made life a whole lot easier for Galaxy users needing customer support—and guess what? If you’re in Kenya, Nigeria, or South Africa, you’re at the front of the line.

Alongside the new One UI 8 beta rollout, Samsung quietly dropped a game-changing feature that’s going to take the pain out of repair center visits. Forget fumbling with forms or waiting in long queues to register your device—Samsung is going digital and fast.

Introducing QR- and NFC-enabled customer support, now available in 36 countries globally. And among them are Africa’s tech powerhouses: Kenya, Nigeria, and South Africa. This means you can now simply use your Samsung Account to register your device for support by scanning a QR code or tapping your phone via NFC at the service center. No pens, no paperwork, no problem.

So, what do you need? Just a Samsung Galaxy phone running Android 10 or later, and NFC turned on. That’s it. Whether you’re rocking a classic Galaxy S10 or one of the newer A-series phones, this feature is ready to streamline your support experience.

And it’s not just about being paperless—it’s about being faster, smarter, and a lot less annoying. Walk into a supported Samsung repair shop (note: not all of them have it just yet), tap or scan, and you’re already in line for help. Samsung says more shops and countries are coming soon, but for now, Africa’s big boys are getting the VIP treatment.

This update came tucked into Samsung’s One UI 8 blog post, which also highlighted new AI-powered features, slick multitasking tools, and a foldable-first rollout strategy. But let’s be honest, for many of us, less waiting time at repair centers is the real headline.

If you’ve ever waited an hour in a queue just to get your Galaxy phone serviced, you’ll know this is no small upgrade. So the next time you’re headed for support in Nairobi, Lagos, or Cape Town, give that QR code a scan and feel like the future has finally arrived.