Customer Service
- Interesting Reads
Why Customer Experience Is the Key to Business Growth in 2025
Exceptional customer experience in 2025 requires understanding customer needs, leveraging personalization, building trust, and addressing regional and industry-specific nuances.
- Startups
How Nexus Wave AI is Making High-Accuracy Customer Support Affordable for Africa
Kenya's Nexus Wave AI uses Generative AI to deliver affordable, high-accuracy customer support solutions, emphasizing cost-efficiency and customization.
- Opinion
I&M Bank Refuses to Reverse Airtime Purchases: A Case of Bad Design and Poor Customer Service
I&M Bank's refusal to reverse an airtime purchase highlights poor app design, inflexible policies, and subpar customer service.
- Announcements
Equity Bank Customer Wins Luxury Safari to Amboseli National Park
Equity Bank and Mastercard reward customer Mohamed Haro with a luxurious three-day safari to Amboseli National Park.
- News
Airtel Money Customers Can Now Use Naivas for Deposits and Withdrawals
Airtel Money partners with Naivas Supermarket, expanding cash deposit and withdrawal services nationwide, enhancing accessibility and customer convenience.
- Announcements
NCBA Takes Over 100 Kenyan Business Customers to China for Market Exposure Trip
NCBA takes over 100 Kenyan SMEs to China for a 12-day business exposure trip, fostering trade connections and market insights.
- News
Airtel Rolls out ‘Customer Care on Wheels’ Bus in Western Kenya
Airtel launches a mobile customer care unit that travels across the Western region, providing personalized and convenient support.
- News
Infinix Kenya Celebrates Customer Service Week with Exciting Offers
Infinix Kenya offers exciting perks for Customer Service Week, launches Infinix Zero 30 5G, enhancing its smartphone presence.
- News
OPPO enhances customer experience with new Service Centre
With its new Service Centre in Nairobi, OPPO provides one-on-one consultations and repair services to Kenyan customers.
- Announcements
Equity Bank Customers Forced to Pay for SMS Alerts
Equity Bank has introduced charges of KES 2.26 per transaction confirmation SMS, with no option to opt out.
- Announcements
Samsung says 60% of customers opting for the Galaxy S23 Ultra
Samsung says the S23 Pre-order phase was impressive with higher pre-orders than those of the Galaxy S22 series.
- Opinion
NCBA LOOP Update; a masterclass on how to annoy customers
NCBA Loop has been updated. It's now a super app trying to offer everything all at once, in one cluttered…
- News
Zuku Fibre now promises customers refunds for outage
In a statement Zuku Fibre says they will endeavour to offer credit for service outages to customers in affected areas.
- News
Infinix now allows trade in of older devices for new ones at Carlcare and Safaricom Shops
Infinix will now allow you to trade in your older devices for newer ones for phones purchased between 2019 and…
- Announcements
Samsung Kenya unveils ‘Signature Service Program’ for Premium Customers
Samsung has announced something called the 'Signature Service program' targeting premium customers select consumer electronics products.
