Kenya’s mobile entertainment just got a visual upgrade. Safaricom’s new VybCall service, essentially a video-powered version of the classic Skiza ring back tone, is officially live, letting callers watch short-form videos while they wait for your call to be answered. But before you rush to spice up your caller experience, there’s one key question: does your phone support it?

According to Safaricom, VybCall works on Android devices from the Safaricom Neon range, select Samsung and Oppo devices, and Xiaomi’s Redmi A series. There’s also a promise that Vivo devices will join the party in Q2 2027. Activation is simple: just dial *860# on a compatible device or head to vybcall.safaricom.com via the mySafaricom App.

But here’s where things get a little tricky. Safaricom’s device checker, an online tool that helps users confirm compatibility, lists a slightly different lineup:

All Safaricom Neon models
TECNO Spark 20 Pro+ & TECNO Spark GO 1
Samsung Galaxy S24 Ultra, Galaxy A05, Galaxy A15
Infinix HOT 50
OPPO A5
Xiaomi Redmi Note 14 Pro & Redmi Note 13 Pro

Notice anything interesting? The Redmi A series mentioned in the press release is missing from the checker, replaced instead by Redmi Note devices. Is this a simple mix-up, or does VybCall actually support both Redmi A and Note series? Only users trying it out will be able to settle that question.

In short, if you’re rocking a Safaricom Neon, TECNO Spark, Infinix HOT, select Samsung, OPPO A5, or Redmi Note device, you’re good to go. For everyone else, it might be a waiting game until Safaricom expands support or clears up the confusion.

Activating VybCall is quick and painless, and it opens up an entirely new way to entertain callers or make your everyday call waiting experience a little more exciting.

With VybCall, Safaricom is not just giving Kenyans a new toy. It’s also giving local creatives and brands fresh ways to connect with audiences through short-form video, turning idle caller moments into engaging storytelling opportunities.

So, whether you’re ready to show off your latest dance clip, a funny meme, or a snippet of local content, make sure your phone is on the supported list first. Otherwise, your callers might just hear the traditional ringtone.