Safaricom is revamping its monthly plans. This move will have the ‘Post Pay’ and ‘All-in-One’ plans brought together under what is called “Go Monthly”. Safaricom says customers stand to enjoy lower prices with this move.
With the new “Go Monthly” plans, Safaricom has backtracked on the promise made when the company revamped Post Pay just two years ago. Post Pay resources would all roll over to the new month, and they would never expire. That’s now changed.
Safaricom says the new plans will have a validity of 30 days, and only data will roll over but only upon the renewal of PostPay or purchase of another monthly bundle. So if you don’t use up your minutes, they will expire just like that. And, if you don’t renew your plan the data will also expire, just like that. That really affects people like myself who’ve had Post Pay resources roll over continuously, so that I can use them in periods where I need them.
Safaricom has now confirmed that all existing resources that have accumulated over the period of time you’ve been a Post Pay subscriber will expire in 90 days time.
Good morning Nester, the existing Non-Expiry resources will expire in 90 days. ^KP
— Safaricom Care (@Safaricom_Care) December 6, 2022
New vs Old Prices for ‘Post Pay’ and ‘All-in-One’ bundles under ‘Go Monthly’:
| New Prices | Old Prices | What you get |
|---|---|---|
| 1,000 | 1,050 | 400 minutes + 5GB + 1000 SMS + FREE 2GB YouTube + WhatsApp |
| 2,000 | 2,100 | 1,000 minutes + 15GB + 2,000 SMS + FREE 2GB YouTube + WhatsApp |
| 3,000 | 3,150 | 1,500 minutes + 25GB + 3,000 SMS + FREE 2GB YouTube + WhatsApp |
| 5,000 | 5,200 | 2,500 minutes + 45GB + 5,000 SMS + FREE 2GB YouTube + WhatsApp |
| 10,000 | 10,430 | 7,500 minutes + 100GB + 1,000 SMS + FREE 2GB YouTube + WhatsApp |
New resources for ‘Go Monthly’ users:
All Go Monthly customers will enjoy free 2GB YouTube every month, while customers on the 5k and 10k plans will enjoy unlimited data capped at 45GB and 100GB respectively, after which they will browse at 3Mbps speed.
Go Monthly customers will be able to use their minutes to call across all local networks as well as China, India, USA, and Canada.
Device financing plans:
One of the features I requested, and we also talked about on our Podcast, regarding Post Pay plans was this: Could Safaricom set up a plan where people can acquire devices under a plan while also receiving data and minutes.
Well, the company now says it is also planning to introduce a device bundling option that will enable Go Monthly customers to acquire 4G and 5G smartphones via a monthly repayment plan inclusive of data, voice, and SMS bundles. When we will see that remains unknown.
Customers can join PostPay or access all available Go Monthly plans via MySafaricom App, Safaricom.com and USSD *544#.
“Our commitment to our customers is to offer greater value and deliver a great experience with our products and services. By consolidating our monthly plans, we seek to simplify our product offering while enabling our customers to enjoy a digital lifestyle in an affordable manner,” said Peter Ndegwa, CEO, Safaricom PLC.
Safaricom will always adjust their tarrifs to deprive their customers any accumulated privilege. Now imagine expiring my over five thousand minutes out of the blues. It is no longer longer safaricom but suffering-com. Ukora ndogo ndogo hawakosi.
A very stupid move I would say, as a person who have been using post-pay bundles for sometime I would say this is an ill-advised move that will see many post-pay customers reverting back to prepay tariff.
Turns out even when you buy extra data, for example Tunukiwa (the ones that expire in an hour, a day or a week) Safaricom will still prioritize depleting your PostPay bundles.
“Same Old Safaricom”
This is not revamping. Its inconveniencing customers because not all months are the same in terms of usage