Safaricom recently announced a couple of changes to how Post Pay works. And those changes are the reason I’ve moved back to being a Prepaid Customer. The changes are as follows:
- Unused minutes will no longer roll over, they are only valid for 30 days
- If you don’t renew your subscription, unused data will expire
When Post Pay was revamped in 2020, I did a couple of articles explaining the new subscription, and why it was the best deal to hop on to. The fact that you could pay a monthly fee, and keep all your resources even if unused, was a killer way to get customers always using your network.
Over the period I’ve been on Post Pay there are months where I’ve accumulated lots of resources to a point I’ve stopped auto-renewal (of the plan) so as to use them up. It was that assurance that I always have data and minutes that kept me paying.
Before that revamp in 2020, I only mostly used my Safaricom line for calls, and M-Pesa. For data, I relied on my fixed home fibre, and deals from other telcos while traveling. Post Pay fixed that by having me give Safaricom a monthly fee, while I used my resources any time I felt like doing so.
The company promised these resources would never expire. (Well, if you have any unused non-expiry resources, those are set to expire in 90 days, according to this tweet from the company).
The shift now makes Post Pay less exciting. Why pay a monthly fee for resources I am sure I will not use up? Also, why pay for resources that expire?
How to quit Post Pay:
- Dial *200#
- Find Option 13
- Pay up your current bill, either with your deposit, with M-Pesa or both.
- Wait for up to 24hrs for confirmation messages of your line being moved back to PrePaid
- You should receive your deposit within 48hrs
Way forward after Post Pay:
The thing that kept me on Post Pay as I’ve said is the assurance that I always have minutes to call, and data to browse. Now that I cannot keep the minutes, and need to constantly renew to keep the data, I might as well only purchase minutes and data when I need to.
I still have my Faiba 4G line, which I guess I will go back to relying on when not using home fibre. And since no one can be relied on fast connections across parts of the country, I am sure every now and then I will be purchasing Safaricom bundles when in need.
For calls, I guess I will figure it out after my current minutes expire or get used up. The rate at which I need to make calls has reduced nevertheless, so it’ll be fine.