itel Extends Warranty for Feature Phones in Africa

Itel has recently announced a significant extension of its warranty period for feature phone products within Sub-Saharan Africa (SSA) markets, increasing it from the usual 12 months to an extensive 24 months. This notable improvement is not merely a strategic move to differentiate itel in a competitive landscape but profoundly underscores its unwavering commitment to ensuring customer satisfaction and offering robust support across the region.

Since its inception in 2008, itel has carved a niche for itself in the SSA markets, establishing a presence that spans over 15 years. This journey has been characterized by a steadfast commitment to quality and a desire to forge lasting relationships with consumers. Itel’s range of feature phones, known for their affordability and practicality, cater to the specific requirements of users in tier 3 and tier 4 markets across SSA. Emphasizing durability, itel ensures its devices are equipped to handle the rigors of daily use, including resistance to drops and water exposure. This focus on quality has not only garnered itel the accolade of being the global No.1 feature phone brand but also solidified its position as the leading feature phone brand in SSA markets for five consecutive years.

This warranty extension is a testament to itel’s ambition to be recognized as a global smart life brand, highlighting its dedication to prioritizing consumer satisfaction and fostering loyalty among its user base. Through consistently offering dependable, affordable products and services tailored for emerging markets, itel aims to set new benchmarks in the industry, elevating the standards of excellence.

In its continuous effort to maintain transparency and ensure that customers are well-informed, itel advises that after-sales service policies may vary according to the country and specific products. Consumers are encouraged to consult local policies for detailed information. This initiative is part of itel’s broader strategy to not only sell phones but also to build a community of satisfied users who trust the brand for its quality and reliability. For those interested in learning more about itel’s extensive range of products and this recent update in their service offering, a visit to their website at is recommended. This move is a clear indication of itel’s dedication to enhancing customer experience and ensuring that its products are not only accessible but are backed by service standards that customers can rely on.


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