Customer Service
- News
Infinix Kenya Celebrates Customer Service Week with Exciting Offers
Infinix Kenya offers exciting perks for Customer Service Week, launches Infinix Zero 30 5G, enhancing its smartphone presence.
- News
Infinix now allows trade in of older devices for new ones at Carlcare and Safaricom Shops
Infinix will now allow you to trade in your older devices for newer ones for phones purchased between 2019 and…
- Announcements
Samsung Kenya unveils ‘Signature Service Program’ for Premium Customers
Samsung has announced something called the 'Signature Service program' targeting premium customers select consumer electronics products.
- Opinion
Customer Experience in Microfinance Industry Key To Growth Of Africa’s Economy
Negative experiences tend to be taken personally by customers and can cause them to turn away from the service altogether.
- Announcements
Kenya leads the world in WhatsApp usage; Facebook-Ajua partnership reveals
Kenya has the highest percentage of monthly WhatsApp users compared to the rest of the world. According to the Global…
- Announcements
Equity revamps redemption website for American Express Card holders
The Membership Rewards website, now relaunched by Equity and American Express, offers a wider variety of premium gifts, electronics, merchandise,…
- Startups
Customer Experience Firm Ajua acquires Kenya’s AI Platform WayaWaya
The acquisition of WayaWaya allows Ajua to integrate Janja to automate much of the customer experience journey by integrating janja.me…
- Startups
Kenya’s Agency Startup, Tanda, secures funding to expand regionally
The startup secured backing from HAVAÍC, Zedcrest Capital, DFS Lab, Victor Asemota and 3 more investors. Tanda has also secured…
- News
Safaricom opens Flagship Shop in Nairobi including a gaming area for customers
Safaricom has today re-opened its newly refurbished Moi Avenue retail shop after four months of renovation as part of its…
- Opinion
It’s hard being an Airtel Kenya Customer
Do you use Airtel? How's your experience? What do you like most? What do you hate?
