Safaricom
Safaricom offers mobile communication, mobile money services, internet provisioning, and digital solutions in Kenya.
- News
Safaricom Apologises for My OneApp Chaos, but the Damage Is Already Done
Safaricom apologises for My OneApp rollout failures but offers no timeline, no rollback, and no concrete fixes for users.
- News
More Kenyans are making voice calls through Airtel as Safaricom’s market share slips
After recently reviewing the broader state of Kenya’s digital economy in 2025, we went back through all four Communications Authority…
- Opinion
Airtel Kenya waited too long to hit Safaricom where it hurt most
Safaricom handed Airtel Kenya one of the clearest competitive openings the local telecom market has seen in a long time.…
- News
Safaricom rolling out new My OneApp updates to fix bugs on Android
It has been less than two weeks since Safaricom launched the revamped My OneApp on April 2nd, but the telco’s…
- Interesting Reads
Kenya’s 2025 in Numbers: How Four Quarters of Data Reveal a Digital Economy in Overdrive
Mobile money hit 98%, smartphones overtook feature phones, and 5G users doubled their data appetite across 2025.
- News
My OneApp is forcing users to set Safaricom as SIM 1, and you are right to be annoyed
Safaricom’s new My OneApp was supposed to make things easier by bringing together MySafaricom and M-PESA in one place. Instead,…
- Opinion
My OneApp Is a Masterclass in How Not to Replace the App Kenyans Trust Most
Safaricom's My OneApp merger was inevitable. The shambolic rollout was not. An opinion on Kenya's most consequential app launch yet.
- How To/ Explained
How to go back from Safaricom My OneApp to the old M-PESA app on Android
Safaricom’s new My OneApp is still causing enough friction that some users simply want out. If you updated from the…
- News
Safaricom My OneApp now requires at least Android 7.0 or iOS 13, locking out older phones
Safaricom’s new My OneApp is still dominating the conversation, and this time, the spotlight is on device compatibility. After the…
- News
Safaricom is asking users to share feedback on the new My OneApp after a troubled launch: How to submit
Safaricom’s new My OneApp has had a rough start, and that is putting it mildly. Since launch, many users have…
- Quick Reviews
Safaricom My OneApp won’t let me pay for my Home Internet due to “an unexpected error”
If you’ve been following the latest tech news in Kenya, you know Safaricom recently launched the unified My OneApp. The…
- News
Your Home Internet Got Faster This Year, But Faiba Users Got the Most Out of It
nPerf's 2026 Kenya barometer reveals Faiba leading all categories. VGG Connect, a Nairobi startup, takes second overall.
- Opinion
‘My OneApp’ is the worst possible name for a brand built on Safaricom & M-PESA
Safaricom’s new My OneApp is, in many ways, the app the company probably needed to build. It brings together services…
- News
Safaricom admits My OneApp is broken and not working as users report login failures, lag, & mini-app errors
Safaricom’s new My OneApp was supposed to simplify life. Instead of juggling the M-PESA app and MySafaricom, users were promised…
- News
How paying rent on M-PESA could unlock your next loan
As Safaricom pushes toward its new My OneApp future, one of the more interesting things I’ve seen tucked inside the…
