UPDATE: Services are now restored.

Jamii Telecom’s Faiba 4G network is currently down. All services including network access, calls, data, MiFi, and app access are currently un-usable. This has been the case for the past few hours, with customers from different parts of the country complaining. It seems the issue is countrywide.

From the official Twitter handle, Faiba hasn’t addressed any of the issues raised despite numerous complains from users on the platform.

It seems Faiba JTL customers – fixed home internet services – are also affected by the outage. The official JTL Twitter handle has been booking customer tickets from complains of lack of internet access.

Users affected should forward complaints to the Communication Authority of Kenya as such unexplained downtimes need not be happening in 2022.


  1. This is so sad, however Mombasa Computers has these Mi-Fis from Tp-Link Which can be very convenient to guys who are using the Faiba Mi-fi now at the office, meetings, class or even at home. Plus they are compatible with every Sim Card. Tp-Link have proven to be one of the best Networking company in Kenya. I suggest you check out Mombasa Computers, they also sell Computers, desktops, printers and different kinds of accessories all at budget friendly prices.


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