Safaricom
Safaricom offers mobile communication, mobile money services, internet provisioning, and digital solutions in Kenya.
- Interesting Reads
All Safaricom employees are now AI trained, and the reason says a lot about where the telco is headed
Safaricom has revealed that every single employee, regardless of role, was required to complete AI 101 training last year. That…
- News
Safaricomβs latest My OneApp updates finally fix the most annoying bug
Safaricomβs My OneApp rollout has been rough from the start, and that is putting it politely. What was supposed to…
- News
Safaricom Beats Airtel on Every Mobile Internet Metric in Kenya, nPerf’s 2026 Report Says
The operator swept download, upload, latency, browsing and streaming in the nPerf barometer for April 2025 to March 2026. Airtel's…
- How To/ Explained
The Architecture of Ambition: How M-Shwariβs Logic is Engineering a Saving Culture
How the logic behind M-Shwari's Lock Savings is quietly engineering better saving habits for a generation of young Kenyan professionals.
- News
Safaricom Apologises for My OneApp Chaos, but the Damage Is Already Done
Safaricom apologises for My OneApp rollout failures but offers no timeline, no rollback, and no concrete fixes for users.
- News
More Kenyans are making voice calls through Airtel as Safaricom’s market share slips
After recently reviewing the broader state of Kenyaβs digital economy in 2025, we went back through all four Communications Authority…
- Opinion
Airtel Kenya waited too long to hit Safaricom where it hurt most
Safaricom handed Airtel Kenya one of the clearest competitive openings the local telecom market has seen in a long time.…
- News
Safaricom rolling out new My OneApp updates to fix bugs on Android
It has been less than two weeks since Safaricom launched the revamped My OneApp on April 2nd, but the telco’s…
- Interesting Reads
Kenya’s 2025 in Numbers: How Four Quarters of Data Reveal a Digital Economy in Overdrive
Mobile money hit 98%, smartphones overtook feature phones, and 5G users doubled their data appetite across 2025.
- News
My OneApp is forcing users to set Safaricom as SIM 1, and you are right to be annoyed
Safaricomβs new My OneApp was supposed to make things easier by bringing together MySafaricom and M-PESA in one place. Instead,…
- Opinion
My OneApp Is a Masterclass in How Not to Replace the App Kenyans Trust Most
Safaricom's My OneApp merger was inevitable. The shambolic rollout was not. An opinion on Kenya's most consequential app launch yet.
- How To/ Explained
How to go back from Safaricom My OneApp to the old M-PESA app on Android
Safaricomβs new My OneApp is still causing enough friction that some users simply want out. If you updated from the…
- News
Safaricom My OneApp now requires at least Android 7.0 or iOS 13, locking out older phones
Safaricomβs new My OneApp is still dominating the conversation, and this time, the spotlight is on device compatibility. After the…
- News
Safaricom is asking users to share feedback on the new My OneApp after a troubled launch: How to submit
Safaricomβs new My OneApp has had a rough start, and that is putting it mildly. Since launch, many users have…
- Quick Reviews
Safaricom My OneApp won’t let me pay for my Home Internet due to “an unexpected error”
If youβve been following the latest tech news in Kenya, you know Safaricom recently launched the unified My OneApp. The…
